Job Description

Ligentia (Member of the ASYAD Group) is a leading global supply chain technology and services provider. With expert teams and clever technology, we support customers across sectors including retail, consumer goods brands, automotive and healthcare – solving problems and making sure their goods arrive on-time and in-full, reliably, efficiently, cost-effectively and increasingly,sustainably.

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The Role:

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Are you looking to take your freight forwarding skills to the next level and embark on an exciting career journey? We are currently looking for a passionate, experienced and energetic team player to join our Customer Success team!

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Reporting to the Head of Customer Success, you will be part of a team that's committed to delivering world-class customer service and driving excellence through collaboration. Using our Customer Success technology and Ligentia systems, you'll create a seamless experience for our valued customers.

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Key Responsibilities:

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Resolve customer queries within defined Service Level Agreements (SLA's)
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Work with global Customer Success teams to resolve problems
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Manage customer expectations
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Purchase order management
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Respond to customer enquiries regarding bookings, recent orders, status updates, tracking, billing and transport
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Liaise with overseas agents for booking controls
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Preparation and management of reports
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Skills and Experience:

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CargoWise experience is a must
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Knowledge of freight forwarding(end-to-end supply chain)
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Minimum 3 years' experience in a Customer Success/Account Manager role within freight forwarding is highly regarded
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Customer service skills and customer management skills through email and phone
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Moderate excel skills an advantage
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Talent for simultaneously managing numerous relationships
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Ability to manage multiple issues simultaneously, prioritise and resolve issues within defined SLA's
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Why Join Us:

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We offer a hybrid work model with one day per week working from home and open to discussing additional flexibility
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Generous salary package plus bonus opportunity
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Career progression opportunities
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Onsite parking
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Join a well-established organisation which promotes a culture of qualified and personal development
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📌 Customer Success Freight Forwarding Victoria (Australia)
🏢 Ligentia Group
📍 Australia