Job Description

Business Consultant – Onboarding & Delivery

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Role can be based in Sydney (AU HQ), Brisbane, Melbourne, Canberra or Remote.

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About the Role

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We are seeking a Business Consultant to support customer onboarding, implementation, and ongoing solution delivery for a growing SaaS organisation. This role combines consulting, implementation, stakeholder engagement, and solution design, helping customers achieve value from enterprise software platforms.

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Key Responsibilities

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Lead customer onboarding activities from project initiation through to successful adoption.
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Facilitate workshops to gather business requirements and define governance and operational frameworks.
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Configure and deploy platform capabilities, integrations, and connectors.
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Produce implementation documentation, progress updates, and delivery artefacts.
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Translate customer requirements into scalable business solutions and configuration recommendations.
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Support post-implementation enhancement projects and ongoing customer initiatives.
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Collaborate with Customer Success, Product, Engineering, and Sales teams to ensure successful delivery outcomes.
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Provide guidance to customers on best-practice information management, governance,



and compliance processes.
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About You

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Essential

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3+ years' experience in SaaS implementation, onboarding, consulting, or technology delivery.
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Experience working with information governance, records management, compliance, or enterprise content management solutions.
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Solid stakeholder management and workshop facilitation skills.
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Experience gathering business requirements and translating them into practical solutions.
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Exposure to integrations, metadata configuration, connectors, or enterprise software platforms.
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Excellent written and verbal communication skills.
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Ability to manage multiple customer engagements simultaneously.
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Highly Regarded

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Experience with Microsoft 365, SharePoint, Exchange, or similar enterprise platforms.
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Experience delivering solutions within regulated industries such as financial services, government, or critical infrastructure.
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Relevant qualifications in Information Management, Business Systems, Records Management, or a related field.
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Experience using AI productivity tools to support delivery and documentation.
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