Job Description
Medical Secretary – Full-time (Caulfield South/ Bentleigh)
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Bayside Heart is a Cardiologist-led team dedicated to excellence and genuine patient care.
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Our Medical Receptionists are the first point of contact for patients, families, referring clinicians and healthcare providers. This role is essential to delivering high-quality patient experiences and supporting the smooth operation of a cardiology specialist practice. You'll manage administrative and reception duties with professionalism, warmth, and accuracy in a clinical environment.
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Key Responsibilities
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Front-Desk & Patient Interaction
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Welcome and greet patients, visitors and allied health professionals.
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Answer incoming calls and emails in a qualified, prompt manner.
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Manage patient enquiries, provide information and direct calls as appropriate.
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Appointment & Clinic Management
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Schedule, update and manage patient appointments using clinic management software (Gentu).
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Coordinate referrals from general practitioners and other specialists.
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Ensure accurate patient registration and demographic data entry.
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Administrative & Clerical Duties
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Maintain patient records, scan, fax and email documentation as needed.
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Support cardiologists and clinical staff with basic administrative tasks (e.g.,



paperwork prep, reports distribution).
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Maintain confidentiality and privacy in accordance with clinic policy and health regulations.
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Billing & Claims Processing
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Process patient billing, issue invoices/receipts, and handle Medicare and private insurance claims accurately.
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Handle payments and end-of-day reconciliation if required.
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Required Skills & Experience
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Previous experience in a medical reception, administrative or healthcare role (specialist practice experience desirable).
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Strong customer service, communication and interpersonal skills.
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High level of organisation, attention to detail and ability to multitask under pressure.
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Competent computer skills, including practice management software and MS Office.
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Professional presentation and phone manner suitable for a clinical environment.
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Understanding of Medicare item numbers and billing processes is advantageous.
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Personal Attributesn
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Warm, empathetic and patient-focused.
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Reliable, punctual and able to work both independently and as part of a team.
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Proactive problem solver who maintains confidentiality and professionalism.
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Only successful candidates will be contacted.

📌 Medical Receptionist- Full-Time (Victoria)
🏢 Bayside Heart
📍 Victoria