Job Description

About the Role

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As a Client Services Manager, you will play a key role in supporting our skilled team and delivering a high‐quality experience to clients. Based in our Salisbury office, this role is ideal for an organised, detail‐focused individual who enjoys working in a quick‐paced professional services environment.

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You will act as a central point of contact for clients, advisers, and internal stakeholders, ensuring administrative processes run smoothly and client requests are handled efficiently and professionally. The role involves a combination of client communication, compliance administration, and general practice support.

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What you'll be doing

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Client Support

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Collation and Preparation of financial and other reports for distribution to clients
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Managing onboarding and offboarding clients
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Tax return Administration and ATO liaison
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ABN & ASIC Administration
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Debtor Follow up
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Interacting with clients via email and phone
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Workflow Process

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Facilitating the delivery of work to the team as per production plan
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Complete end of job process and Invoice preparation
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What we're looking for

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Minimum2+years experience
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Hands‐on experience with XPM (Xero Practice Manager) is essential, including job management, workflow coordination, and invoicing support
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Comprehensive knowledge of ATO & ASIC services and understanding of Australian law and policies pertaining to client data, on/offboarding requirements
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Robust computer literacy, experience with accounting and workflow management programs an advantage
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Confident enough to develop client relationships and build rapport with staff, business partners and clients
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Manage multiple tasks and meet deadlines
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A good team player and quick learner
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What we offer

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Flexible work arrangements where appropriate
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Paid day off for your birthday
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Inclusive team environment, with our wider team based in Norwood
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📌 Client Services Manager South Australia
🏢 Hub 39
📍 South Australia