Unisys is looking for a Junior Genesys Cloud CX Architect to support mission-critical contact centre services in Canberra. You will provide Level 1 and 2 support for Genesys Cloud CX users, assist with upgrades, and help maintain performance across telephony, IVR, queues, and reporting.
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You will work with senior engineers to resolve incidents, follow documented procedures, and contribute to continuous service improvements.