Job Description

A dedicated and experienced part time Receptionist/Administrative Assistant position in a psychology private practice in Lower Templestowe. The practice supports a broad range of clients, including adults, children, adolescents and their families. This position offers an excellent opportunity for someone with a warm and approachable manner who wishes to contribute to a supportive working environment. The role requires working two days per week, specifically Friday (9-5pm) and Saturday (9-1pm). There may be opportunities for additional shifts to cover staff leave and the possibility of a third regular day.

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Key responsibilities

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Welcoming clients and conducting intake phone calls
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Making client appointments and managing the diary
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Liaising with clinicians and other health professionals
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Filing and maintaining the reception and waiting area
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Processing Medicare billing and collecting payments
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Scanning and faxing documents
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Providing feedback to the team to enhance administrative procedures
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Assisting psychologists and the practice manager with additional tasks as needed
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About you

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At least one year of experience in a medical, allied health, or similar administrative environment
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Excellent customer service skills, with an understanding of client confidentiality
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Ability to maintain a calm, sensitive, pleasant and respectful manner with a diverse range of people
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Initiative to work independently, as well as being an effective team player
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Robust organisational and administrative abilities
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Attention to detail and a high degree of accuracy
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Capacity to prioritise tasks, meet deadlines, and perform well under pressure
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Keen interest in improving service delivery performance
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Excellent IT and computer skills, including a willingness to learn new systems
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Outstanding interpersonal and communication abilities, both written and verbal
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Competitive salary. Work in an workplace where your skills and initiative are valued. Our team prides itself on being friendly and hard-working, with open communication and mutual support at the core of our values.

📌 Clinical Receptionist Victoria
🏢 Align Psychology
📍 Victoria