Domestic Account Manager | Insurance Broker
Domestic Account Manager | Insurance Broker
******* Melbourne / Permanent
Take ownership of an established domestic insurance portfolio and join a highly regarded, independently owned brokerage where client relationships, expertise and people are genuinely valued.
This is an excellent opportunity for an experienced Domestic Account Manager who is ready to take over an established book, build strong client relationships and become a trusted point of contact for a diverse range of personal insurance needs.
Why Join:
Established $350K Portfolio- Step into a substantial book with an existing client base
Independently Owned Brokerage- Have a genuine voice and make an impact
Strong Market Relationships- Access to experienced insurance specialists and leading insurer relationships
Collaborative Culture- Work alongside a supportive team where people and client relationships come first
Career Development- Broaden your technical knowledge across a diverse range of personal insurance products
The Opportunity:
You'll take ownership of an established portfolio of approximately$350K, servicing367 clients and 920 policies.
With exposure across a broad range of domestic insurance products, this is a varied role where no two days will be the same.
You'll manage the full client lifecycle,



providing proactive advice and ensuring clients receive a high level of service.
Key Responsibilities:
Manage and service an established domestic insurance portfolio
Build and maintain strong, long-term client relationships
Manage renewals, endorsements, cancellations and policy adjustments
Handle day-to-day client enquiries and provide tailored solutions
Review client requirements and identify appropriate coverage opportunities
Liaise with insurers and underwriting partners
Maintain accurate policy documentation and records
Deliver a consistently high standard of client service
You'll ideally have:
Previous experience managing a domestic insurance portfolio
Strong knowledge of personal lines insurance
Exposure toPrestige Motor & Home, Caravan, Farm, Boats, Landlords or Stratahighly regarded
Excellent communication and relationship management skills
Strong attention to detail and organisational ability
The confidence to manage a high-volume portfolio independently
Strong technology skills and the ability to learn new systems quickly
Experience withWinBEAT and OfficeTechwould be advantageous, however training will be provided.
What's essential is that you're comfortable with technology, adaptable, and able to pick up recent systems within a reasonable timeframe.
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📌 Domestic Account Manager | Insurance Broker (Melbourne)
🏢 Ensure Recruitment
📍 Melbourne