About HCPA
HCPA is Australia's leading consulting firm for regulated industries.
After eight years in operation, we are entering a major phase of growth, achieving 106% growth in FY***** and a further 68% growth in the past six months, with expansion into the United States now underway.
As we scale and launch new divisions, we are looking for talented sales professionals who want to build a long-term career with a fast-growing and ambitious team.
About the Role
We are seeking a results-driven Registration Sales Consultant to manage qualified leads through a consultative, multi-touch B2C sales journey—from the initial conversation through to a closed deal and successful client handover.
Our clients are making important, high-consideration decisions that require education, trust and thoughtful guidance.
This is not simply a transactional or one-call-close sales role.
Success requires strong discovery skills, persistent follow-up, confident objection handling and the ability to nurture opportunities until the client is ready to proceed.
HCPA generates *****,000 warm leads each day across the business, providing a strong pipeline with no cold prospecting required.
However, this is not passive order-taking: you will be expected to take ownership of your opportunities, maintain momentum and proactively progress each lead towards a decision.
Healthcare or registration experience is not required.
We prioritise proven consultative sales ability and welcome candidates from insurance, property and investment, financial services, professional services, medical equipment and other high-value or complex B2C sales environments.
Key Responsibilities
Consultative Sales and Client Engagement
Conduct structured discovery conversations to understand each prospective client's needs, circumstances and goals
Educate clients on relevant services and guide them through complex or unfamiliar information
Recommend appropriate solutions based on client requirements
Build trust and credibility throughout the sales process
Respond confidently to questions, concerns and objections
Adapt your approach according to the client's needs and readiness to proceed
Close sales in line with company pricing,



policies and process guidelines
Pipeline Ownership and Follow-up
Manage assigned qualified leads from first contact through to close
Maintain consistent and persistent follow-up across a multi-touch sales cycle
Proactively nurture and re-engage prospects who are not ready to commit immediately
Follow up on open opportunities and outstanding quotes within agreed timeframes
Maintain momentum across the pipeline and take accountability for progressing each opportunity
Keep complete, accurate and up-to-date records in the CRM
Prioritise opportunities effectively and manage your own workload
Sales Performance and Continuous Improvement
Work towards and consistently achieve or exceed individual and team sales targets
Monitor personal performance, conversion rates and pipeline activity
Provide constructive feedback on lead quality, recurring objections and common client questions
Participate in ongoing coaching and training to strengthen product knowledge and sales capability
Apply feedback and continuously improve sales performance
Client Handover and Company Representation
Set transparent expectations regarding next steps, timelines and the client journey
Facilitate a smooth and accurate handover to the delivery or account team
Maintain a professional, helpful and high-quality client experience throughout the sales process
Represent HCPA positively in every client interaction
Maintain current knowledge of the company's services, products and pricing
Required Experience and Competencies
Approximately 2–3 years of experience in B2C consultative sales, new business development or another target-driven closing role
Experience selling a high-value, high-consideration or complex product or service




Demonstrated experience managing a multi-touch sales cycle involving multiple conversations and follow-ups
Proven track record of achieving or exceeding individual sales, revenue or conversion targets
Strong discovery, questioning and active-listening skills
Ability to explain complex information clearly and build trust with prospective clients
Confidence in overcoming objections, negotiating and asking for the sale
Strong pipeline ownership, including proactive follow-up and re-engagement of stalled opportunities
Comfortable making outbound follow-up calls and managing a high volume of client conversations
Strong written and verbal communication skills
Resilience, accountability and a positive attitude towards targets
Ability to learn quickly and follow a structured sales process
Reliable, organised and confident managing an individual workload
Preferred Sales Backgrounds
Life, income protection, commercial or other consultative insurance sales
Property, property investment or mortgage-related sales
Financial or professional services
Education, migration or advisory services
Medical equipment or other high-value products and services
Any environment involving education, trust, persuasion and multiple follow-ups before the customer commits
Candidates whose experience is primarily quick, transactional or one-call-close sales will be less aligned with this opportunity.
Key Performance Indicators
Sales and revenue achieved against individual targets
Lead-to-sale and quote-to-close conversion rates
Pipeline progression and opportunity ageing
Speed and consistency of lead follow-up
Successful re-engagement of open or stalled opportunities
CRM and pipeline accuracy
Quality of client handover and overall client experience
What We Offer
AUD 80,000 base salary
5–7.5% uncapped commission, paid weekly
Access to a strong pipeline of qualified warm leads with no cold prospecting
Structured onboarding, product training and ongoing sales coaching
Clear opportunities for career progression as the business expands
The opportunity to join a collaborative, performance-driven and fast-growing team
An onsite position based in Southbank, Melbourne
#J-*****-Ljbffr

📌 Insurance Sales Consutlant (Melbourne)
🏢 HCPA
📍 Melbourne