Job Description
Account Manager – Now Book It - Melbourne
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Account Manager – Now Book It – Melbourne
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Now Book It
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Account & Relationship Management (Sales)
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Full time
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About Us
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Now Book It is a leadinghospitality technology platform, helping venues manage reservations, events, CRM, and guest experience — all in one place.
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We're entering an exciting next phase, evolving into amulti-product ecosystemincluding AI, CRM, Insights, and more integrations. This creates a huge opportunity togrow revenue within our existing customer basewhile delivering even more value to the industry we serve.
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The Chance
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We're looking for anAccount Managerto take ownership of a portfolio of hospitality venues and driverevenue growth through product adoption and expansion.
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This isnot a support-heavy role— it's acommercial, relationship-led positionfocused on:
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Growing accounts
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Increasing product adoption
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Delivering measurable value to customers
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If you enjoy building relationships but also want toown revenue and make a commercial impact, this role is for you.
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What You'll Be Doing
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Drivemonthly revenue growththrough upsell and cross-sell
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Increase adoption of NBI'smulti-product
suite(reservations,
CRM, AI, insights, integrations)
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Leadvalue-based conversationswith venue owners and operators
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Build and manage apipeline of expansion opportunities
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Ownretention and churn reductionacross your portfolio
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Partner with our Support team so you can stay focused ongrowth
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What Success Looks Like
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Consistently hittingMRR growth targets
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Customers usingmultiple NBI products
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Strongretention and long-term customer value
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A healthy pipeline ofexpansion opportunities
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About You
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Experience inAccount Management, Customer Success and sales
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Proven ability togrow revenue within existing customers
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Confident
havingcommercial/value
-based conversations
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Strong relationship builder with aresults-driven mindset
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Comfortable working withdata and performance insights
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Hospitality background? That's a big plus — but not essential
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Why Join Now Book It
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Be part of ahigh-growth SaaS company transforming hospitality
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Sell amulti-product platform with real value
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Strong team culture —we work hard and enjoy it
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Clear opportunity togrow your career as we scale
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Additional Info
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Must havefull Australian working rights
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Driver's licence required
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Hybrid working environment
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📌 Account Manager - Now Book It - Melbourne (Victoria)
🏢 Now Book It
📍 Victoria