Job Description
About you
n
Experienced in customer service delivery, you have the resilience to remain calm under pressure.
n
You have strong active listening skills, can demonstrate empathy for the customer, and focus on their experience.
n
What will you bring?
n
n
Exceptional communication and interpersonal skills to support customers and work with key internal stakeholders
n
Computer literate - able to use/learn customer relationship management databases effectively (our CRMs of choice are Buz and Zelda, and we use Google)
n
Experience in a similar role would be advantageous, but more important is a flair for problem-solving, a adaptable attitude, and a "can do" approach
n
Outstanding organisational skills, close attention to detail, and the ability to manage your time effectively
n
Well-presented, driven, committed with a positive attitude
n
Commitment to upholding our values of Quality, Integrity, Ease and Experience
n
Demonstrated ability to work under minimum supervision and as part of a team
n
n
About us
n
We are an industry leader in the manufacturing and retail space for window furnishings and awnings. We've been family-run for over 50 years and even after growing so rapidly in the recent past, we are still very much a close-knit team. For more information, check out our website:
n
The Role
n
n
Ownership & responsibility for the day-to-day running of the Fyshwick showroom, ensuring product displays are optimised for experience
n
Liaising with customers, suppliers & different departments to book appointments, and follow up on quotes in a friendly & timely manner
n
Helping to serve customers in our showroom, consulting on a number of products and services
n
Repairing & maintenance of certain blinds that can be completed in the showroom
n
Full-time 5-day-a-week position with working hours (8.30 am to 5 pm)
n
Can work 1 in 3 Saturdays (9 am to 1 pm) in our Showroom
n
n
What's in it for you? Glad you asked!
n
n
Free Parking
n
Job security with a well-established business
n
Birthdays off
n
Awesome team culture
n