Job Description

We are seeking a reliable and organised Medical Booking Agent/Administrator to join our patient-focused healthcare practice. In this role, you will be the first point of contact for patients, responsible for scheduling appointments and ensuring a smooth booking process. This is an excellent opportunity for someone who enjoys working in a patient-focused environment and thrives in a rapid-paced setting.

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Key responsibilities

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Schedule, confirm, and reschedule patient appointments across multiple practitioners and services
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Manage high volumes of inbound and outbound calls in a skilled manner
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Maintain accurate patient records and update booking systems
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Coordinate appointment availability and optimise practitioner schedules
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Handle patient enquiries regarding services, fees, and availability
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Liaise with clinical staff to ensure appointment accuracy and workflow efficiency
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Process cancellations and manage waitlists effectively
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Assist with general administrative duties
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Ensure patient confidentiality and compliance with privacy regulations
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About you

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Solid communication and interpersonal skills
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Excellent organisational and time management abilities
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High attention to detail and accuracy
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Customer-focused approach with a professional and empathetic manner
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Problem-solving skills and ability to handle difficult situations calmly
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About us

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We are a patient focused healthcare practice dedicated to delivering high-quality medical services. Our team values professionalism, empathy and efficiency in supporting both patients and referring practitioners.

📌 Patient Services Booking Agent/administration City Of Gold Coast
🏢 seek.com.au
📍 City of Gold Coast