Job Description
Private Physiotherapy Clinics | Immediate Start | Part-time
n
Are you friendly, organised and great at making people feel welcome? We're looking for someone who can bring a positive attitude and keep things running smoothly in a busy clinic.
n
About Us
n
Preston Physiotherapy and Preston Pelvic Health are well-established private clinics providing high-quality, evidence-based physiotherapy care to the local community.
n
Our clinics support a diverse patient base and a team of experienced physiotherapists who value professionalism, teamwork and excellent patient service. Our reception team plays a vital role in the smooth running of the clinic and is often the first point of contact for our patients.
n
We pride ourselves on creating a welcoming, respectful and efficient environment for both patients and staff.
n
About the Role
n
This is an entry-level, in-person receptionist position aligned with Level 1 or Level 2 of the Health Professionals and Support Services Award.
n
Initial Shifts
n
n
Every Monday, 3:30pm–8:00pm.
n
For the first 3 months, the Monday shift will instead be 3:00pm–8:00pm.
n
Additional paid training shifts will also be provided as required.
n
n
Additional Leave Coverage
n
Availability is also required for additional shifts on Monday, Wednesday and Thursday between 19 October and 31 October to provide leave coverage.
n
Progression
n
After the first month of training, there is an opportunity to increase to 2–3 shifts per week, subject to meeting performance requirements.
n
As part of this progression,



additional shifts may include a Saturday shift every second week, 7:45am–2:00pm.
n
Immediate start required.
n
Key Responsibilities
n
n
Welcoming and assisting patients at reception
n
Managing appointment bookings and enquiries by phone, email and in person
n
Processing payments and private health insurance claims
n
Maintaining accurate patient records
n
Supporting physiotherapists with daily clinic operations
n
Keeping the reception area professional, welcoming and organised in a fast-paced setting
n
n
Training & Development
n
We provide a structured 6-month training program designed to support entry-level receptionists as they develop confidence and competence in the role.
n
The training is fast-paced and requires dedication, attention to detail and a willingness to learn.
n
This role provides a strong foundation for future development and progression, whether you choose to build a long-term career in healthcare administration or pursue another career path.
n
About You
n
n
Strong communication and customer service skills
n
The ability to remain calm, skilled and organised in a busy clinic
n
Reliability and punctuality
n




Excellent computer skills and a willingness to learn practice management software
n
A positive attitude and team-oriented approach
n
A genuine interest in providing excellent customer service
n
Previous reception or customer service experience is preferred but not essential for the right candidate
n
Experience using Cliniko and/or Xero will also be advantageous
n
n
Availability Requirements
n
n
Available for the Monday shift as outlined above
n
Available for additional Monday, Wednesday and Thursday shifts between 19 October and 31 October
n
Available for an in-person interview with Erin and Kaliopi on either Thursdays or Fridays
n
n
Pay & Conditions
n
n
Part-time position
n
Pay from $***** per hour. Junior rates apply for employees under 21, where applicable (potential increase from October 1st).
n
Pay will be in accordance with the applicable Health Professionals and Support Services Award classification, including relevant age and experience provisions
n
Paid training provided
n
In-person role
n
Australia work authorisation required
n
n
Recruitment Process
n
n
5-minute phone screening to assess suitability for the role
n
*****-minute in-person interview with the Practice Manager and Senior Receptionist
n
Trial shift for shortlisted candidates who progress beyond the interview
n
Successful applicant will receive an offer following the trial shift and completion of the recruitment process
n

📌 Junior Receptionist (Victoria)
🏢 Preston Physiotherapy
📍 Victoria