Pt. Leo Estate is one of Australia’s most unique luxury hospitality destinations, combining award-winning dining, world-class wines, and a breathtaking sculpture park set across 330 acres on the Mornington Peninsula.

We are seeking a professional, warm, and detail-oriented Reservations Agent to join our team. This is a key role responsible for shaping the guest journey before they even arrive.

About the Role

As a Reservations Agent, you will be the first point of contact for our guests, managing bookings across our restaurants, wine terrace, and cellar door. You will play an essential role in delivering a seamless and personalized experience from enquiry through to arrival.

Key Responsibilities
Respond to phone and email enquiries with professionalism and warmth
Maximize bookings while maintaining the integrity of service standards
Communicate guest preferences and special requests to the floor teams
Coordinate daily menu changes and printing with kitchen and front of house leaders
Support event and group bookings coordination
Maintain accurate guest profiles and database records




Assist with reporting and daily booking summaries

What We’re Looking For
Previous experience in reservations, front office, or hospitality roles
Exceptional communication skills (written and verbal)
Solid attention to detail and organizational skills
Confident with booking systems and basic reporting tools
A calm and solutions-focused approach in a fast-paced setting
Passion for hospitality, food, and wine
Work in a stunning oceanfront setting
Be part of a passionate, high-performing team
Prospects for growth and development across the estate
Staff benefits including dining and wine experiences

Our Culture

We pride ourselves on delivering thoughtful, genuine hospitality. Every interaction matter - and as a Reservations Agent, you set the tone for the entire guest experience.

Pt. Leo Estate is an equal prospect employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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📌 Reservations Agent Merricks
🏢 Pt Leo Estate
📍 Merricks