Just like a comma in a sentence, a momentary pause. Comma is about taking a moment to breathe,regenerate, find calm and begin again. We understand lives are busy, we're not here to cure the world,but rather understand the importance of design, smell, touch and all the things that make people feel alive.
We exist for anyone looking for the sublime in stillness.
The Role:
We are looking for a agile, self motivated and experienced customer service specialist to join Commain Melbourne. This role will be the first point of contact for guests at Comma and requires stronginterpersonal and time management skills with the ability to manage competing priorities. You willberesponsible for ensuring high standards of customer service are met and upholding Comma values at alltimes.Reporting to our Manager, you will play an integral role in creating the perfect experience for our guests.
What you need:
Significant experience in a premium customer service environment (Hotel/Spa desirable)
Experience supervising staff and working independently with little supervision
Proven ability to provide exceptional customer service to a high standard
Proven ability to manage guest complaints
Clear communication skills both written and verbal and strong interpersonal skills
Proven ability to use initiative and multitask in a busy environment, including prioritising competing demands
Ability to work autonomously and as part of a team




Immaculate grooming and presentation
Strong attention to detail
Flexible availability to work across weekends (1 day per weekend is mandatory)
Experience with booking software & POS (desirable)
Experience with Shopify (desirable)
Key Responsibilities:
Guest check in/out including bath house briefings
Diary optimisation and data entry
Maintaining Comma's high standard of customer service and guest experience
Ensure all public and back of house areas are maintained to a high standard of cleanliness
Processing payments and rebooking clients
Management of administrative duties including answering phone and email enquiries
Fulfilling retail sales, including online sales and voucher sales/redemptions
Bath house changeovers and general housekeeping duties(this is 50% of the role)
Managing client expectations and feedback on site
Support management to ensure each day runs to time and therapists are accurately briefed
Opening and closing responsibilities (shifts are 9:15am-6:30pm)
Follow Comma policies and procedures general housekeeping duties
What we offer:
You will be an integral part of our core team. We'll be here to support you with ongoing training andeducation. Comma offers ongoing career development and training and growth opportunities withinthe business
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📌 Assistant Front Of House (Melbourne)
🏢 Comma
📍 Melbourne