Job Description
n
Summary:
n
As a Customer Care Consultant in the financial services sector, you will play a vital role in ensuring customer satisfaction and loyalty. Based in Sydney, New South Wales, this permanent, full-time position is ideal for individuals looking to start their career in a dynamic and rewarding setting. You will be the first point of contact for our clients, providing them with essential support and guidance regarding our financial products and services.
n
Responsibilities:
n
n
Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
n
Assist customers with account management, including transactions, inquiries, and problem resolution.
n
Provide accurate information about financial products and services to enhance customer understanding.
n
Document customer interactions and maintain accurate records in the customer relationship management system.
n




Collaborate with team members to improve service delivery and customer satisfaction.
n
Identify opportunities for upselling and cross-selling financial products based on customer needs.
n
Participate in training sessions to enhance product knowledge and customer service skills.
n
n
Qualifications:
n
n
High school diploma or equivalent; further education in finance or customer service is an advantage.
n
Previous experience in a customer service role is preferred but not essential.
n
Strong communication skills, both verbal and written.
n
Ability to work effectively in a team and independently.
n
Proficient in using computer systems and customer relationship management software.
n
A positive attitude and a willingness to learn and adapt in a fast-paced environment.
n
TEST 123
n
n

📌 Customer Care Consultant (New South Wales)
🏢 ScotPac
📍 New South Wales