Job Description
Technical
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Fulfilment of all Digital Service Desk related activities for Sydney Water with a focus on digital services (IT), ensuring security of operations, adherence to process, and service levels monitored and maintained.
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Contribute to the Digital culture of delivering a quality customer service experience
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Support other streams within the Digital Service Desk where required, to ensure call response SLAs
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Support team colleagues with training and knowledge sharing, nurturing a team-oriented environment
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Collate and deliver information to monitor and maintain Digital reports and processes.
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Ensure adherence to Sydney Water IT policy, process, and frameworks.
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Ensure risks and issues are identified and reported on a continual basis to the functional lead, ensuring customer focused delivery.
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Implement tasks allocated by the functional lead to operate the Digital Service Desk to meet customer service requirements
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Deliver accurate, timely work to ensure that Digital Service Desk can perform its function well, and service its customers.
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Identify and implement ways to improve efficiency of Digital support processes and procedures.
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📌 Digital Services Analyst (New South Wales)
🏢 XPT Software
📍 New South Wales