Job Description
Vertiv is seeking an experienced Service Supervisor to manage customers & staff requirements related to the day-to-day delivery of maintenance services within VIC and supervise the power Customer Engineers to meet the deliverables within the team.
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Who we are:
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Nearly all aspects of our lives involve the use of technology. It's how we work, play & do anything in between. This connectivity or use of data is built into the very fabric of our society. It's vital to human progress.
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Vertiv believes there's a better way to meet this accelerating demand for data — one driven by passion & innovation.
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As industry experts & Architects of Continuity, we collaborate with our customers to envision & build future-ready infrastructures. We leverage our portfolio of hardware, software, analytics, & services, to ensure our customers' vital applications run continuously, perform optimally & scale with business needs.
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Why Join Vertiv?
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Meaningful & Fulfilling Work
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Inspiring & Caring Leaders in the industry
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Recharge Your Potential
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Salary & Perks:
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Base + Super + Fully Maintained Company Vehicle
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Office based in Port Melbourne
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Novated Lease
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Major activities to be performed:
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Provide quotes for small works, T&M;, installations and start-ups
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Collate paperwork, verify status and deliver all warranty returns to admin staff for processing
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Support field personnel in the execution of their administrative task
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Prepare and provide reports as requested by management
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Ensure timesheets are entered in the system correctly.
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Ensure leave applications are in order & support documentation are attached if necessary
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Coordinate and schedule the general duties of power staff and subcontractors
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Ensure team are equipped with calibrated tools, personal protective equipment & appropriate documentation
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Respond to customer requests for minor quotation or service advice within a timely manner.
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Respond within 24 hours to any staff initiated "Client follow-up" requisitions for additional work.
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Assist Customer Engineers with complex technical problems
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Carry the after-hours escalation pager each alternate week with the Field/Project Supervisor, monitor and provide assistance to Customer Engineers who are on call
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Carry out Customer Engineer audits as required by company policy.
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Take all necessary steps to ensure OH&S; requirements are adhered to.
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Ensure adequate PPE is provided
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Report all incident / injury on time
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On Call Rotating Roster 1 every 4 weeks
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Company Vehicle
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Requirements:
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Proven track record within the power industry managing a field service team
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Interpersonal and relationship management skills
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Communication skills and commercial acumen
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Proficiency in Microsoft Office applications
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Customer-centric, Team player, Well organised& Solution oriented
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📌 Service Manager Power (Victoria)
🏢 Vertiv
📍 Victoria