Job Description
Ready to build your IT career with a company that's transforming the future of vaccine delivery? Join Vaxxas as an IT Support Officer and play a key role in supporting the technology that enables world-leading biotechnology innovation.
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About Vaxxas
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Vaxxas is a clinical-stage biotechnology company revolutionising vaccine delivery through its proprietary High-Density Microarray Patch (HD-MAP) technology. Our innovative, needle-free platform is designed to improve vaccine performance and accessibility, with potential applications across infectious diseases, oncology, and other therapeutic areas.
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Working alongside leading global partners and health organisations, Vaxxas is advancing next-generation vaccination solutions that have the potential to transform how vaccines are delivered around the world.
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At Vaxxas, you'll join a passionate team of scientists, engineers, and business professionals united by a shared mission to improve global health through innovation.
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Learn more at
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Overview of position
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As our IT Support Officer, you'll be the first point of contact for technical support while helping maintain and improve Vaxxas' IT workplace. This varied role combines hands-on troubleshooting, user support, technology coordination, and involvement in IT projects that help enable our innovative biotechnology operations.
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Key Responsibilities
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Provide first-level IT support for employees across the business via phone, email and ticketing systems.
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Log, track and resolve support requests in a timely and professional manner.
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Troubleshoot hardware, software, network and device issues.
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Assist with the setup, configuration and maintenance of laptops, monitors, printers and other IT equipment.
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Coordinate and prioritise support requests with our Managed Service Provider (MSP).
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Support the smooth operation of meeting room technology and other business-critical IT systems.
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Contribute to IT improvement initiatives and projects as required.
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Deliver exceptional customer service and technical support to internal stakeholders.
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About You
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You will ideally have:
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Previous experience in a Help Desk, Service Desk or IT Support role.
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Relevant qualifications in Information Technology, Computer Science or a related discipline.
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Strong knowledge of Windows environments, Microsoft 365 and general desktop support.
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Experience troubleshooting hardware, software and network-related issues.
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Excellent customer service and communication skills.
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A proactive approach to problem-solving and continuous improvement.
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The ability to manage competing priorities and work independently.
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Why Join Vaxxas?
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Work for a globally recognised biotechnology company developing innovative vaccine delivery technology.
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Join a collaborative and supportive team environment.
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Gain exposure to a diverse range of technologies and IT projects.
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Contribute to an organisation making a meaningful impact on global healthcare.
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Enjoy opportunities for professional growth and development.
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📌 It Support Officer (Queensland)
🏢 Vaxxas
📍 Queensland