Customer Experience Lead, Service Design & Transformation (Victoria)

Customer Experience Lead, Service Design & Transformation (Victoria)

21 Sep
|
Cardinia Shire Council
|
Victoria

21 Sep

Cardinia Shire Council

Victoria

Job Description
Cardinia Shire Council seeks a senior skilled to lead the transformation of the end-to-end customer journey across online, in-person and service interactions.
You will translate strategic goals into practical initiatives that improve how our community engages with Council through data-driven insights, service design and continuous improvement.
You will build a customer-first culture, support the long-term vision of a future-ready Council, and design and deliver CX improvements across the

📌 Customer Experience Lead, Service Design & Transformation (Victoria)
🏢 Cardinia Shire Council
📍 Victoria

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