About the company:

Situated in North Lakes , this leading company in Consumer Electronics and Home Appliances is a global frontrunner in consumer products. With a culture that values staff and is dedicated to top performance, they're offering an exceptional opportunity for a Service Coordinator to join their international organisation.

About the role:

In this inbound customer service role, you will be responsible for delivering high-level, personalised assistance to help customers resolve issues with their products or services. This service-oriented position involves building rapport with customers and providing award-winning support.

Duties:
Deliver an exceptional experience by engaging with customers to identify their needs
Offer solutions that best meet customer needs, including troubleshooting basic technical issues
Build solid relationships and confidently guide customers through technical problems




Aim for first-call resolution of customer concerns via email and phone
Keep up-to-date knowledge of all products and services to provide the best possible assistance
Accurately update information in the CRM system
Ensure all assigned jobs are acknowledged within 24 hours

Skills and Experience:
Self-motivated, confident and a clear communicator
Previous experience in a customer service role
Previous exp in SAP would be desirable
Problem solver, versatile, able to adapt to new ways of working
Intermediate computer skills
Outstanding organisational skills

The Perks:
Competitive remuneration
A range of attractive company discounts
Supported learning and career development

Additional information
North Lakes location
Immediate start
$65K + super
J-18808-Ljbffr

📌 Customer Service / Service Coordinator North Lakes
🏢 IAS RECRUITMENT
📍 North Lakes