Job Description
Emble Allied Health is a large private practice that offers family‐centred and evidence‐based Speech Pathology, Occupational Therapy, Psychology, Dietetics, Feeding Therapy, Art Therapy, Physiotherapy and Key Working services to children, young people and their families.
n
We operate from our purpose‐built and up-to-date 715 sqm clinic space located in Mill Park.
n
We value collaboration, curiosity and care - both in how we work with families and how we support one another as a team.
n
About Us
n
Emble Allied Health is a large private practice that offers family‐centred and evidence‐based Speech Pathology, Occupational Therapy, Psychology, Dietetics, Feeding Therapy, Art Therapy, Physiotherapy and Key Working services to children, young people and their families.
n
We operate from our purpose‐built and modern 715 sqm clinic space located in Mill Park.
n
We value collaboration, curiosity and care - both in how we work with families and how we support one another as a team.
n
About the Role
n
We're looking for a values‐aligned Client Liaison Officer who enjoys working collaboratively and is motivated to take the next step in their career, to lead a small team.
n
We are seeking a Client Liaison Officer Team Lead to join our team full‐time, on an ongoing basis.
n
Days of work: Monday - Friday
n
Hours: 8:30am - 4:30pm
n
This is a salary based position + superannuation.
n
Duties and Responsibilities of the Client Liaison Officer Team Lead role may include:
n
Administrative Support to Emble families & clinicians:
n
n
Provide exceptional client service and continually exceed client expectations.
n
Supporting clients in person and over the phone to discuss Emble's key service offering, policies and practice ethos/values.
n
Manage and respond to general enquiries and referrals for Therapy services, as well as all other inbound enquiries.
n
Issue invoices and take payments for services (including NDIS, Medicare, Private Health Insurance etc.)
n




Develop and maintain administrative records.
n
Book, reschedule and manage books of initial consultations, therapy sessions and meetings.
n
Distribution and tracking of client documentation which may require completion or renewal, including intake documentation, NDIS plans and service agreements.
n
Organise office stationery (including items for communal areas, such as the kitchens and bathrooms), ensuring supplies are maintained and ordered in advance to ensure no material runs out.
n
Ensure office cleaning is taking place and standards of hygiene and tidiness across the office and its amenities are taking place.
n
n
Supporting the Client Liaison Officer Team & Operational Team:
n
n
Facilitate weekly administration team meetings with the Client Liaison Officer team, General Manager and Accounts Manager
n
Support the development and continuous improvement of policies and procedures which impact Emble families, clinicians and overall operations.
n
Contribute to the development and performance of the Client Liaison Officer team.
n
Support recruitment, onboarding and training of Client Liaison Officers.
n
Work with the leadership team to resolve any complaints in an empathetic and timely manner.
n
Assist with account management to resolve any issues regarding invoicing or other payment matters.
n
n
About You
n
We aren't just looking for someone to answer the phones, but a person that is truly passionate about making a difference in the lives of others and creating opportunities through partnership building within the community.
n
Administration forms the backbone of Emble Allied Health, and as such,



your role is integral to our growth as a practice and to our relationships with our clients, their families and the wider community.
n
As the face of Emble Allied Health, you are warm, bubbly, motivated and professional in your approach when interacting and serving the families and stakeholders that make up our Emble community
n
We are looking for someone who:
n
n
Is passionate about supporting others to deliver compassionate and considered service.
n
Demonstrates excellent interpersonal and communication skills.
n
Demonstrates ability and experience managing multiple administrative tasks with strong attention to detail.
n
Ability to work collaboratively within a team.
n
Demonstrated alignment with a client‐centred, ethical, and values‐driven approach to care, including maintaining professionalism, confidentiality, and a commitment to continuous improvement.
n
Strong ability to prioritise tasks, manage competing demands, and adapt in a dynamic environment while maintaining high standards of service delivery.
n
Experience managing client documentation, while maintaining confidentiality and meeting legal requirements (NDIS and allied health administration experience highly regarded.)
n
n
Essential Requirements
n
n
Current Working with Children Check (Employment)
n
Current Police Check (or willingness to obtain).
n
Current Drivers Licence and access to a reliable, comprehensively insured car.
n
At least 2 years experience in an administrative role.
n
Eligibility to work in Australia.
n
n
Highly Regarded
n
n
Previous experience in a similar administrative role, within an allied health or medical setting.
n
Previous experience managing a team of administrators.
n
Strong knowledge of the National Disability Insurance Scheme (NDIS) and Medicare funding.
n
Strong understanding of the areas of Speech Pathology, Occupational Therapy, Psychology, Physiotherapy, Key Working, Dietetics, Feeding Therapy and/or Art Therapy.
n

📌 Client Liaison Officer Team Lead (Victoria)
🏢 Emble Allied Health
📍 Victoria