Service Desk Analyst - Contract Opportunity
Gold Coast Location
We are proud to be partnered with this National Business, providing outstanding services to everyday Australians.
Due to a digital transformation they require some temporary Service Desk Analysts to support the existing team.
The role acts as a central point of contact between customers and the IT department, providing support to help users resume work as quickly as possible following IT service disruptions.
Key responsibilities include:Providing phone, remote and central support to sites and users.
Delivering Level 1 and partial Level 2 support across IT hardware and software.
Detecting, recording, resolving and escalating incidents and known problems.
Providing ongoing user training and documenting procedures and processes.
Reporting data from information systems and monitoring communications service usage and performance.
Processing approved technology and communications orders,



coordinating hardware and warranty replacements, and maintaining inventory records.
Liaising with software and hardware vendors regarding incident resolution, advice, quotes and upgrades.
At least 1 year of Service Desk experience, or a recent graduate with a strong desire to learn and succeed in a fast-paced environment.
Solid customer service, problem-solving, verbal and written communication skills.
Strong attention to detail.
IT Diploma or above.
Bachelor of Computer Science.
Experience with Office 365 and other cloud-based platforms.
Experience with Active Directory.
Knowledge of core networking.
Experience with Windows Server operating systems.
A Nationally Coordinated Criminal History Check is required for the successful candidate.
We are looking for candidates that can start immediately.
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📌 Service Desk Analyst (Gold Coast)
🏢 Edison Talent
📍 Gold Coast