We are not considering applicants who have previously applied for this role in the last job advert .

About the role

Smart Start Interlocks is seeking a full time Collections Officer to join our team in Heidelberg West. As a Collections Officer, you will be responsible for contacting customers, negotiating payment plans, and ensuring timely collection of outstanding interlocks.

What you'll be doing
Proactively reach out to customers with overdue accounts
Negotiate and collect payment arrangements
Maintain accurate and up-to-date records of all customer interactions and payment plans
Engage our network & 3rd parties to remove interlocks
Provide regular reports on the status of outstanding accounts and collection efforts
Maintain a qualified and empathetic approach when dealing with customers
Contribute to the continuous improvement of the collections function

What we're looking for
Experience in a collections role preferred




Robust communication and negotiation skills, with the ability to handle difficult conversations
Excellent organisational and time management abilities, with a keen eye for detail
Resilient and persistent, with the ability to work under pressure
Commitment to providing exceptional customer service

What we offer
Market-competitive salary and commission prospects
Comprehensive training and development programs
Supportive and collaborative team environment
Team social outings and activities

About us

Smart Start Interlocks are the leaders in offender monitoring, we provide governing bodies with effective solutions for monitoring offenders under Drink Drive legislation. As a rapidly growing company, we are dedicated to delivering innovative solutions and exceptional customer service.
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📌 Collections Officer Melbourne
🏢 Smart Start Interlocks
📍 Melbourne