Job Description

Senior Technical Field Engineer | Sydney, NSW

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Are you a hands-on IT skilled who enjoys solving complex technical issues onsite and working directly with customers? We're looking for a Senior Technical Field Engineer to join our team and support large, enterprise-level client environments across Australia.

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What You'll Be Doing

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Deliver onsite support for hardware, software, server, and storage infrastructure
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Perform break-fix repairs, troubleshooting, upgrades, and preventive maintenance
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Manage service incidents from initiation through resolution
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Install, configure, and maintain customer IT environments
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Diagnose and resolve complex technical issues using advanced tools and methodologies
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Provide technical guidance and mentoring to fellow engineers
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Identify recurring issues and drive service improvement initiatives
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Maintain accurate service documentation and reporting
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Build strong customer relationships through exceptional service delivery
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What We're Looking For

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Minimum 2 years' experience in Field Engineering, Desktop Support, Infrastructure Support,



or a similar technical role
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Strong experience with hardware maintenance, installations, and troubleshooting
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Experience supporting enterprise IT infrastructure in customer-facing settings
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Excellent problem-solving and analytical skills
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Ability to work independently and collaboratively within a technical team
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Solid communication and customer service skills
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Technical certifications or an Associate Degree are highly regarded
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Mandatory Requirements

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Active Australian Security Clearance (Baseline or NV1)
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Valid Australian Driver's Licence
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Why Join Us?

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You'll work across diverse customer environments, gain exposure to a broad range of technologies, and be part of a team that values technical excellence, customer service, and continuous improvement.

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📌 Sr Technical Field Engineer New South Wales
🏢 Unisys
📍 New South Wales