Job Description
Totally Rockin Customer Service Consulant
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CUSTOMER SERVICE EPOXY FLOORING CONSULTANT
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Location: Sunshine Coast
n Employment Type: Full-Time
n Salary: $60K Base
n On Target Bonuses: $20,000-$25,******
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ABOUT EFC
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Epoxy Flooring Co (EFC) is South East Queensland's leading epoxy flooring specialist.
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We transform garages, commercial premises and industrial facilities with premium epoxy flooring systems designed to look incredible and perform for years.
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As our company continues to grow, we are seeking an ambitious and motivated Customer Service Representative to join our team and help drive the next stage of growth.
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ABOUT THE ROLE
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This is a consultative customer service & sales role focused on converting customer enquiries into bookings.
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You'll spend most of your day on the phone to homeowners, builders, property managers and business owners to assess their needs, provide recommendations and recommend epoxy flooring solutions.
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You'll be supported by proven systems, solid marketing and a growing brand reputation.
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KEY RESPONSIBILITIES
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Attend scheduled client consultations via phone
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Assess project requirements and take measurements
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Recommend suitable flooring solutions
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Prepare and present quotations
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Follow up leads, quotations and sales opportunities
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Build strong relationships with clients
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Maintain accurate CRM records
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Achieve agreed performance targets
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Represent EFC professionally at all times
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ABOUT YOU
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You are a confident communicator, down to earth and friendly person who enjoys meeting people and helping clients find the right solution.
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You take pride in your work, are highly organised and motivated by achieving results.
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ESSENTIAL REQUIREMENTS
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Previous customer service experience
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Strong communication and interpersonal skills
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Professional presentation
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Self-motivated and driven
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Ability to work independently
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Computer skills are very important
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Ability to deal with high volume and highly paced sales process You must have a sense of humour and enjoy workplace banter!! WHAT WE OFFERn
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Competitive base salary
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Uncapped commission structure
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Phone and technology provided
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Ongoing sales training and support
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Career progression opportunities
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Strong lead generation systems
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Supportive team environment
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WHY JOIN EFC?
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At EFC, we're building more than just a flooring company.
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We're building a modern, systems-driven business that values professionalism, accountability, continuous improvement and exceptional customer service. As we grow nationally there will be significant opportunities for our team members to take on bigger roles.
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This is an opportunity to join a growing company where your contribution genuinely matters and where high performers are rewarded. We have a relaxed work setting and are a small family based business that values work/life balance.

📌 Totally Rockin Customer Service Consulant (Queensland)
🏢 Epoxy Flooring
📍 Queensland