Job Description
RSEA Safety Australia & New Zealand - Hurstville NSW
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RSEA Safety is Australia's largest independent safety retailer, supplying workwear, PPE and safety equipment across Retail, B2B and Hire.
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With a national network approaching 100 stores and a significant digital operation, we're looking for an experienced eCommerce Specialist to join our technology team in Hurstville.
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The Role
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Reporting to the eCommerce Manager, this is a hands-on 12-month contract role with the potential to become permanent, focused on the operation, optimisation and continuous improvement of RSEA's B2B and B2C eCommerce platforms.
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You'll manage day-to-day platform operations, troubleshoot website and system issues, coordinate technical fixes and enhancements and help improve the performance and reliability of our digital storefronts.
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Working closely with eCommerce, IT, Marketing, Buying, Product and external vendors, you'll operate across systems including Commerce Vision, Pronto ERP, integrations, payment gateways and freight services.
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Key Responsibilities
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Manage day-to-day operations across RSEA's eCommerce platforms
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Investigate and resolve website, checkout, order, content and platform issues
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Configure promotions, merchandising rules and platform functionality
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Troubleshoot issues across eCommerce systems, ERP and integrations
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Coordinate fixes and enhancements with IT, vendors and external partners
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Monitor integrations and scheduled processes and resolve failures
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Test platform changes, integrations and fixes before release
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Identify recurring issues and drive process improvements
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Monitor digital trading and website performance
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Prepare platform and operational reporting
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Maintain platform documentation and operating procedures
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Provide platform and process support across the eCommerce team
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About You
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Experience in eCommerce, digital trading, platform operations or online merchandising
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Strong working knowledge of eCommerce platforms
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Experience troubleshooting website, platform and operational issues
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Comfortable working with IT teams, vendors and external partners
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Strong analytical and problem-solving capability
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Strong Excel skills and familiarity with CSV-based workflows
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Strong attention to detail and ability to manage competing priorities
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Confident communicating technical issues to non-technical stakeholders
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Commerce Vision experience is advantageous but not essential
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What We Offer
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Hands-on ownership across a large B2B and B2C eCommerce environment
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Exposure across eCommerce platforms, ERP and integrations
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Opportunity to drive meaningful platform and process improvements
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Team-oriented team environment within a growing national business
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Employee product discounts
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📌 Ecommerce Specialist (Wagga Wagga)
🏢 RSEA Safety Australia & New Zealand
📍 Wagga Wagga