Job Description
We are a busy specialist practice located within the St John of God Specialist Centre in Berwick. As our practice continues to grow, we are looking for an enthusiastic person with a strong customer focus to join our team. This position will be the first point of contact for our practice and therefore requires strong customer service skills.
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Qualifications & experience
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Exceptional customer service, data entry and communication skills
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Ability to prioritise tasks and workload
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Ability to work as a team member and contribute to a productive team
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Confident computer skills and ability to learn current software quickly
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Experience within a healthcare environment
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knowledge of Xestro is highly regarded but not essential
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Tasks & responsibilities
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Managing incoming calls and patient enquiries
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Liaise and assist patients in a warm,



compassionate and professional manner
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Receive and convey messages in writing, verbally and electronically
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Booking and coordinating appointments
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Managing correspondence, referrals and medical documentation
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Process payments and Medicare transmissions
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Liaise with GPs, other health professionals and their staff
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Maintaining confidentiality and patient privacy
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About the Role
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As part of our reception team, you will play a key role in delivering exceptional patient care and supporting the smooth daily operation of the practice.
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What We Offer
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Part-time position – 3 to 4 days per week
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Days: Monday to Friday on a 4 week rotating schedule
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Convenient location with parking included
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