Senior Customer Service Lead Digital & Kpi Excellence Victoria

Senior Customer Service Lead Digital & Kpi Excellence Victoria

22 Sep
|
Michelin Oy
|
Victoria

22 Sep

Michelin Oy

Victoria

Job Description

Michelin Australia seeks a Senior Customer Service Representative to lead the CS team and drive exceptional service across the order-to-delivery journey.

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You will manage inbound inquiries, perform proactive outbound engagement, and report on KPIs using CRM/ERP tools. The role emphasizes continuous improvement, cross-functional collaboration, and delivering a superior customer experience.

📌 Senior Customer Service Lead Digital & Kpi Excellence Victoria
🏢 Michelin Oy
📍 Victoria

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