We're creating a newly-created leadership role to lead our Blackburn and Malvern East clinics — for someone who genuinely enjoys developing people, strengthening teams, and delivering an outstanding experience for patients and practitioners alike.
About us
Melbourne Sports Health Group is home to Melbourne Sports Physiotherapy and Melbourne Podiatry Clinic. Every day our teams help people move better, recover from injury, and get back to doing what they love — and behind every excellent clinical team is robust operational leadership.
About the role
Working closely with our Practice Manager, you'll be the operational leader for Blackburn and Malvern East: building capable administration teams, supporting practitioners, and making sure every patient has an exceptional experience from first contact onward. Expect to spend your time coaching, solving problems, improving systems, and making confident day-to-day calls. No two days look the same.
Your three priorities
Build the team — recruit, onboard, coach and mentor admin staff into confident, capable professionals
Protect the experience — keep clinics running professionally and efficiently, and keep raising the bar on patient experience
Lead the clinics — take ownership of day-to-day operations and drive continuous improvement across both sites
About you
Genuinely enjoy developing and supporting people
Build trust and relationships naturally
Solve problems and improve systems
Lead with confidence, humility and accountability
Stay calm under pressure, juggle competing priorities
Have led or managed a team before
Communicate clearly and take ownership
Healthcare or allied health admin experience is a plus, but we're just as interested in solid leaders from other customer-focused industries whose values align with ours.
Why join us
This is a genuinely new role, not a maintain-the-status-quo one — you'll shape it, build the teams under it, and influence culture across both clinics, backed by a Practice Manager who's invested in your development.
Applications close midday on Fri 11th Sept 2026.
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