Job Description
Patient Co-ordinator/Medical Secretary/PA
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Specialist Plastic and Reconstructive Cosmetic Surgery
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Inner East – Richmond with on-site parking
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Permanent full-time
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Calling all experienced PA's and Medical Secretaries within Melbourne's inner east
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An exciting opportunity has become available for an experiencedPatient Co-ordinator / PA / Medical Secretaryto join a well-established private practice specialising inPlastic and Reconstructive Cosmetic Surgery.
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We are seeking a compassionate, highly organised and experienced medical professional to become thefirst point of contact for new patients, guiding them through their initial enquiries and supporting them throughout their surgical journey. This is a permanent, full-time position, 5 days per week.
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You will work closely with theClinical Co-ordinator and Senior Medical Administrator, as well as the Specialist Plastic and Reconstructive Surgeon, to ensure every patient receives exceptional care, communication and support from their first enquiry through to their treatment and beyond.
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About the Role:
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This is a varied and rewarding position within a small, dynamic and supportive team. No two days will be the same, with your responsibilities spanning patient co-ordination, medical administration, accounts, theatre bookings and assisting the surgeon with a variety of administrative duties. Working for one surgeon within a group practice.
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As thefirst point of contact for current patients, you will play an integral role in creating a warm, professional and reassuring experience.
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Your responsibilities will include:
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Being the first point of contact for new and existing patients
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Meeting and greeting patients and providing a warm,



welcoming experience
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Managing telephone calls, directed from the front-of-house reception team
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Dealing with patient enquiries and correspondence
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Responding to new patient enquiries and assisting patients with the next steps in their surgical journey
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Booking and confirming patient consultations and procedures
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Working closely with the Clinical Co-ordinator and providing administrative back up and support to the Senior Medical Administrator
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Accepting and receipting payments
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Communicating with Medicare and private health insurance companies
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Coordinating theatre bookings and associated billing, anaesthetist bookings, asneeded
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Assist Senior Administrator to liaise with hospitals, theatres, pathology and private health funds
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Assisting the Specialist Surgeon with a variety of administrative and clinical support duties
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Maintaining accurate patient records and ensuring a high level of confidentiality
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Providing ongoing administrative and emotional support to patients throughout their surgical journey
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About You:
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We are looking for
someoneexperienced,
compassionate, polished and genuinely passionate about providing exceptional patient care.
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You will ideally have:
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Previous experience as aMedical Secretary, Medical PA or Patient Co-ordinator
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Experience within private medical practice, ideally in a surgical specialty
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Experience working withGentu
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Strong medical administration and secretarial skills
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Excellent communication and interpersonal skills
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A warm, empathetic and professional manner
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Exceptional attention to detail and organisational skills
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The ability to prioritise and manage multiple tasks in a fast-paced environment
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The ability to work confidently and independently, while also being a collaborative team member
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A high level of professionalism, discretion and confidentiality
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Professional corporate presentation
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The ability to build positive relationships with patients, surgeons, hospitals, health professionals and other stakeholders
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Why Join Us?
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You will be joining aprofessional, dedicated and like-minded teamwhere patient care is at the heart of everything we do.
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We are committed to ensuring that every patient feels informed, supported and cared for throughout their patient journey.
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If you are an experienced medical PA or secretary who takes pride in your work, enjoys building genuine relationships with patients and thrives in a close-knit private practice environment,we would love to hear from you.
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To be considered for this position,previous experience in medical administration is essential. We welcome applications from experienced Medical Secretaries and PAs, as well as candidates looking to take thenext step in their medical administration careerand have the skills, professionalism and commitment required for the role. When enquiring or applying for this vacancy, please quoteJob ID: ****.

📌 Patient Co-Ordinator (Victoria)
🏢 Doctors Secretarial Agency
📍 Victoria