Job Description
Service
Coordinator/Scheduler
- FIRE PROTECTION
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Port Melbourne, VIC | Full Time
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Administration | Scheduling | Customer Service
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Free onsite parking
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Flexible roster arrangements
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Supportive and collaborative team
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Secure role in an essential services industry
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Join Alexon
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Alexon is a leading provider of fire equipment installation, inspection, testing and maintenance services across Melbourne. As a trusted name in the fire protection industry, we help our clients maintain compliance with Australian Standards and ensure their buildings remain safe and emergency-ready.
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Due to continued growth, we are seeking an organised and customer-focused Service Coordinator / Scheduler to join our Port Melbourne office.
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About the Role
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This is a fast-paced and varied administration role where you'll be responsible for coordinating our field technicians, managing service schedules, and ensuring our customers receive exceptional service.
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Key Responsibilities
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Schedule service appointments and dispatch technicians to client sites
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Coordinate daily and weekly technician schedules and optimise workloads
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Liaise with clients regarding service requirements, bookings and enquiries
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Allocate work orders and purchase orders to technicians and subcontractors
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Process work orders and maintain accurate records in our field management system, Uptick
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Reconcile field reports, invoices and completed service documentation
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Prepare service quotations, invoices and supporting documentation
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Monitor service jobs to ensure they are completed within required timeframes
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Provide outstanding customer service and build strong relationships with clients and internal stakeholders
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Support the wider operations team with administrative duties as required
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About You
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To be successful in this role, you will have:
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Previous experience in a Service Coordinator, Scheduler, Administration, Customer Service or Operations Support role
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Strong organisational skills and the ability to manage multiple priorities
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Excellent communication and relationship building skills
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High attention to detail and strong problem solving abilities
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Confidence using computer systems and learning new software
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A proactive attitude and willingness to work as part of a team
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Experience using Uptick or scheduling or field service management software (highly regarded)
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Experience in the fire protection, building or facility management services, trades or maintenance industries is advantageous but not essential. We are happy to train the right person who brings a positive attitude and a desire to learn.
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Why Join Alexon?
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Market-competitive salary package
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Free onsite parking in central Port Melbourne
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Flexible roster arrangements
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Supportive, friendly and inclusive team culture
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Ongoing training and career development opportunities
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Stable employment in an essential and growing industry
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A role where no two days are the same and your contribution truly matters
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If you're a highly organised administrator who enjoys customer service, scheduling and keeping operations running smoothly, we'd love to hear from you.
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Please note: This is a full-time, office-based position located in Port Melbourne.

📌 Service Coordinator/Scheduler - Fire Protection (Victoria)
🏢 Alexon Fire Protection
📍 Victoria