Job Description
We're hiring a Medical Receptionist to be the first point of contact for our patients. This is a permanent part-time role with fixed, predictable hours - 12:00pm to 4:00pm, Monday to Friday. No weekends, no evenings, no rotating roster. You'll be the person who makes a patient's first interaction with us calm, professional and confidential.
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Key responsibilities
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Answer inbound calls and respond to patient enquiries by phone and email
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Manage the telehealth appointment book - bookings, rescheduling, cancellations, waitlist
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Prepare and manage patient records in our practice management system
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Process payments, receipting, Medicare and health fund claiming
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Liaise with pathology providers and follow up outstanding results workflows
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Support our doctors with day-to-day administrative tasks
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Maintain patient confidentiality and privacy to the highest standard
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Keep the clinic space and reception area presentable for in-person appointments
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About you
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Excellent phone manner and written communication
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Comfortable and non-judgemental discussing sexual health topics with patients
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Solid computer skills and the ability to pick up new software quickly
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Accurate, organised, and able to prioritise without being told twice
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Right to work in Australia
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Current National Police Check (or willingness to obtain)
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Previous medical reception or healthcare administration experience (desirable)
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Experience with practice management software and Medicare/DVA claiming (desirable)
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Familiarity with medical terminology (desirable)
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About us
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Clinic365 is a telehealth-first sexual health clinic based in East Melbourne, working with patients across Australia. Our Specialist GPs deliver discreet, judgement-free sexual health care by telehealth, supported by an in-person clinic for procedural services. We're a small, high-standards team building a modern practice - the work is meaningful and the systems are good.
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$***** per hour plus 12% superannuation (approx. $****** per week / $30,275 per year pro-rata, plus super)
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Classified as Support Services Employee Level 3 under the Health Professionals and Support Services Award **** (MA******)
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Fixed, reliable hours - 20 hours per week, Monday to Friday
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All standard NES entitlements pro-rata: paid annual leave (plus 17.5% leave loading), personal/carer's leave, public holidays
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Full training and a supportive, small team
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A short walk from Parliament Station, trams at the doorstep

📌 Medical Receptionist (Victoria)
🏢 Clinic365
📍 Victoria