Job Description
Exciting opportunity to join a friendly, patient-focused radiology practice in a hands-on IT systems support role. Based primarily in Ballarat, this position supports Keystone Radiology's clinical technology environment across Ballarat, Bendigo and Shepparton.
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About Keystone Radiology
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Keystone Radiology is an independently owned medical imaging provider delivering high-quality diagnostic services across regional Victoria. We operate comprehensive private outpatient clinics and work closely with regional public health networks, using modern imaging technology to support excellent patient care.
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The Role
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We are seeking an autonomous and highly capable IT Systems Support Specialist to help manage the technology that keeps our clinics, radiologists and clinical teams working smoothly. This is not just a password-reset role. You will support mission-critical medical imaging systems, diagnostic workstations, networks, user access and remote-reporting technology across our regional footprint.
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You will be based at our Ballarat site, with travel required to our Bendigo and Shepparton clinics. (Travel and accommodation assistance will be provided.)
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You will work closely with the Operations Manager, executive team, clinical staff, external IT infrastructure partner, internet providers and medical imaging vendors to ensure reliable, secure and responsive technology support.
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Key Responsibilities
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Clinical systems support: Maintain, troubleshoot and support core radiology applications, including Comrad RIS, InteleViewer, InteleConnect, PowerScribe and related clinical systems.
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Diagnostic workstation and hardware management: Build, deploy and maintain diagnostic workstations, clinic peripherals, network hardware and multi-site technology infrastructure.
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User access and identity management: Create and manage log-ins, user access, Microsoft 365, Active Directory and related business and clinical system accounts.
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DICOM and imaging workflow support: Assist with InteleViewer DICOM routing,



autorouting, profiles and imaging workflow troubleshooting.
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Teleradiology support: Support remote-reporting radiologists with secure home-office technology, VPN access, workstation performance, connectivity and display requirements.
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Escalation and vendor liaison: Act as an internal escalation point for technical issues and coordinate with external managed service providers, modality vendors and infrastructure partners.
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Security and continuity: Support healthcare privacy, cyber security, data protection and system continuity requirements across Keystone Radiology sites.
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About You
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You will be practical, calm under pressure and confident working across both technical and non-technical teams. You will enjoy taking ownership of problems, following them through to resolution and communicating clearly with radiologists, radiographers, nurses, reception, administration and external providers.
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3+ years' experience in systems support, Tier 2 help desk, systems administration or a similar IT support role.
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Strong knowledge of Windows environments, Microsoft 365, Active Directory, VPNs, networking fundamentals and workstation support.
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Experience in healthcare, radiology, MSP environments, PACS/RIS, DICOM routing or HL7 integrations will be highly regarded but is not essential as training can be provided.
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Excellent communication skills and a customer-focused approach to supporting busy clinical teams.
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Ability to prioritise competing support requests and work autonomously across multiple sites.
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Current Australian driver's licence and flexibility to travel regularly to Bendigo and Shepparton.
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CompTIA A+, CompTIA Network or similar credentials would be well regarded.
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What We Offer
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A stable, supportive, welcoming and clinically focused team environment.
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Modern clinical technology and a diverse medical imaging environment.
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The opportunity to take genuine ownership of an internal IT environment.
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A role where your work directly supports patient care and healthcare delivery across regional communities.

📌 It Systems Support Specialist (Ballarat)
🏢 Keystone Radiology
📍 Ballarat