Job Description
About the Venue:
n
WestWaters Hotel is a vibrant hospitality destination in Caroline Springs, offering accommodation, dining, functions and entertainment all under one roof.
n
With a strong focus on guest experience and quality service, WestWaters is a busy venue where no two days are the same. This is a great prospect to join a well-established team and take the next step in your Front Office career.
n
About the Role:
n
We are looking for an experienced Front Office Supervisor to join the team at WestWaters Hotel on a Full-Time basis.
n
Working closely with the Front Office Management team, you will play a key role in overseeing the day-to-day operation of Front Office, Guest Services, Telephones and Night Audit functions.
n
This is a hands‐on leadership role suited to someone who enjoys being on the floor, supporting their team and ensuring every guest receives friendly, efficient and professional service from check‐in through to check‐out.
n
You will also have the opportunity to support team training, guest enquiries and complaints, room revenue opportunities and the smooth operation of the hotel on shift.
n
Key Responsibilities:
n
n
Supervise and support the Front Office team, including Guest Service Agents
n
Oversee daily Front Office operations, including check‐ins, check‐outs and guest enquiries
n
Deliver friendly, professional and personalised service to all guests
n
Assist with guest complaints, requests and operational issues
n
Maintain accurate reservations, guest accounts and room inventory
n




Support room revenue and occupancy through effective sales and rate management
n
Assist with team training, inductions and ongoing development
n
Liaise with Housekeeping and other departments to ensure smooth hotel operations
n
n
About You:
n
We are looking for someone who:
n
n
Previous experience in Front Office or hotel guest services
n
Previous experience supervising or leading a team
n
Strong knowledge of Front Office operations
n
Experience with hotel property management systems (PMS), preferably OPERA or similar
n
Excellent communication and customer service skills
n
Organised, proactive and confident working in a busy hotel environment
n
Flexible availability across a rotating roster, including weekends and public holidays
n
n
Free onsite staff parking
n
Staff discounts across Oscars Group venues
n
Opportunities for training and career progression
n
Work within a busy and diverse hotel environment
n
Join a growing hospitality group with 50+ venues across Australia
n
Supportive team environment with opportunities to develop your leadership skills
n
About Us:
n
Oscars Group is a proudly Australian‐owned and operated hospitality group with a portfolio of 50+ venues across Australia, spanning hotels, restaurants, bars and entertainment venues.
n
We are passionate about creating great venues, developing our people and delivering memorable experiences for our guests.
n
If you're looking to join a dynamic hospitality team and build your career in an elevated hotel environment, we'd love to hear from you.

📌 Front Office Team Leader (Victoria)
🏢 WestWaters Hotel
📍 Victoria