Administration and Client Services Manager
Rex Plumbing is a Melbourne-based maintenance and general plumbing business delivering value-added solutions across the Aged Care & Retirement Living, Healthcare, Education and Facilities Maintenance sectors. We're recognised for qualified, quality service built on a deep understanding of our clients' needs, strong workmanship and sound operating systems.
We're looking for an experienced Administration and Client Services Manager to keep our office running smoothly, support our field team, and deliver an outstanding experience for our clients. This role combines administrative management, executive support, client services and scheduling to help support our continued growth.
You'll be joining a friendly, hardworking team who take pride in doing things properly and enjoy a laugh along the way.
Based in North Melbourne, you'll be the central point of contact between our clients, technicians and management.
Key Responsibilities
Develop and manage the administrative systems and procedures that keep the office running smoothly
Work closely with Field Technicians to organise, track and follow up on jobs and projects
Create and manage job details, customer information and schedules using the Aroflo software system
Be the first point of contact for client phone and email enquiries, and coordinate technician scheduling based on urgency, location and availability




Build and maintain robust, long-term relationships with key clients, onboarding new clients and checking in regularly
Prepare reports and presentations for management, and assist with tender applications and submissions
Generate client reports on job completion and prepare and send daily client invoices
Support recruitment, onboarding and subcontractor compliance checks
Manage office facilities, supplies and equipment procurement
Help plan team events and maintain the company's website and social media presence
About You
3+ years' experience in an administrative role
Exceptional written and verbal communication skills
Strong organisational skills and the ability to multitask
Confident using the Microsoft Office Suite (Word, Excel, PowerPoint) and similar software
A positive, friendly attitude with a genuine focus on client service
High attention to detail and the initiative to get things done
Demonstrated ability to build and maintain effective working relationships with all stakeholders
Supportive team culture
Flexible working arrangements
Development and growth opportunities
Long term employment
Please note: this position is subject to an eligibility criteria. You must be an Australian or New Zealand Citizen, or an Australian Permanent Resident. Only shortlisted candidates will be contacted.
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