Customer Service & Administration Coordinator – Healthcare Equipment
Statewide Home Health Care
Moorabbin, Melbourne VIC
Full-time | $65,000–$70,000 per year
About Statewide Home Health Care
Statewide Home Health Care is a family-owned Victorian business supplying Assistive technology (healthcare and rehabilitation equipment) to individuals, families, occupational therapists, hospitals and healthcare organisations.
Our work helps people remain protected, comfortable and independent in their homes and care environments.
We are looking for an experienced Customer Service & Administration Coordinator to join our busy Moorabbin administration and distribution centre.
About the Role
This is a varied, hands-on position combining customer service, administration, equipment hire and general accounts support.
You will be one of the first points of contact for our customers, assisting with enquiries by phone and email, processing equipment hires, preparing documentation and coordinating with our showroom, warehouse and delivery teams.
One moment you may be helping a family arrange an urgent hospital bed hire, and the next you may be coordinating a delivery, processing an invoice or following up a customer account.
You will need A1 computer skills, as the position involves working across our customised business system, MYOB, Microsoft Office, email and online customer portals throughout the day.
This is an office-based role suited to someone who enjoys working in a busy environment, takes responsibility for their work and can remain calm when priorities change.
Applicants must have at least one to two years' experience in a customer service and administration role.
Key Responsibilities
Provide professional and caring customer service by phone, email and in person
Respond to enquiries from clients, families, occupational therapists and healthcare organisations
Process equipment hire transactions using our customised business system and MYOB
Prepare quotes, invoices,



hire documentation and other customer records
Coordinate equipment deliveries, collections and service requirements with internal teams
Make outbound calls to follow up quotes, hire arrangements and customer accounts
Process payments and assist with basic accounts receivable administration
Maintain accurate customer, equipment and transaction records
Complete data entry, document handling and general administrative duties
Communicate changes and urgent requirements clearly to the relevant team members
Assist the wider team with day-to-day operational requirements
About You
To be successful in this role, you will have:
At least one to two years' experience in customer service and administration
A1 computer skills and the confidence to learn and move between multiple business systems
Strong working knowledge of Microsoft Office, particularly Outlook, Word and Excel
Experience using MYOB or a similar accounting system
Fast and accurate data-entry skills with strong attention to detail
Confidence communicating professionally with customers by phone and email
Strong organisational and time-management skills
The ability to manage several tasks and changing priorities
A professional, patient and caring manner
A proactive attitude and willingness to help across the business
The ability to work effectively as part of a close and collaborative team
Experience in healthcare, rehabilitation equipment, disability services, aged care or equipment hire would be highly regarded, but product training will be provided.
Why Join Us?
Work in a role that genuinely makes a difference to people's lives
Join an established, family-owned Victorian healthcare business
Receive training across our products, systems and processes
Enjoy a varied role with genuine responsibility
Work with a friendly and supportive team
Access opportunities to develop your skills as the business continues to grow
On-site parking at our Moorabbin location
If you are organised, confident with customers and enjoy being part of a busy team, we would like to hear from you.
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📌 Customer Service & Administration Coordinator – Healthcare Equipment (Melbourne)
🏢 Statewide Home Health Care
📍 Melbourne