Optus is seeking a Contact Centre Specialist to deliver high‑quality managed services and technical support across Cloud Contact Centre technologies for a large government client. Working within a mature ITIL workplace, you’ll own escalated incidents and support change and incident processes with robust stakeholder engagement.
You’ll collaborate with customer and internal teams to ensure stability, continuity, and exceptional customer experience.
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📌 Cloud Noc & Incident Specialist Sydney
🏢 Optus
📍 Sydney
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