Account Manager – Now Book It - Melbourne

Account Manager – Now Book It – Melbourne

Now Book It

Account & Relationship Management (Sales)

Full time

About Us

Now Book It is a leadinghospitality technology platform , helping venues manage reservations, events, CRM, and guest experience — all in one place.

We’re entering an exciting next phase, evolving into amulti-product ecosystem including AI, CRM, Insights, and more integrations. This creates a huge prospect togrow revenue within our existing customer base while delivering even more value to the industry we serve.

The Opportunity

We’re looking for anAccount Manager to take ownership of a portfolio of hospitality venues and driverevenue growth through product adoption and expansion .

This isnot a support-heavy role — it’s acommercial, relationship-led position focused on:
Growing accounts
Increasing product adoption
Delivering measurable value to customers

If you enjoy building relationships but also want toown revenue and make a commercial impact , this role is for you.

What You’ll Be Doing
Drivemonthly revenue growth through upsell and cross-sell
Increase adoption of NBI’smulti-product suite (reservations, CRM, AI, insights, integrations)




Leadvalue-based conversations with venue owners and operators
Build and manage apipeline of expansion opportunities
Ownretention and churn reduction across your portfolio
Partner with our Support team so you can stay focused ongrowth

What Success Looks Like
Consistently hittingMRR growth targets
Customers usingmultiple NBI products
Strongretention and long-term customer value
A healthy pipeline ofexpansion opportunities

About You
Experience inAccount Management, Customer Success and sales
Proven ability togrow revenue within existing customers
Confident havingcommercial/value-based conversations
Strong relationship builder with aresults-driven mindset
Comfortable working withdata and performance insights
Hospitality background? That’s a big plus — but not essential

Why Join Now Book It
Be part of ahigh-growth SaaS company transforming hospitality
Sell amulti-product platform with real value
Robust team culture —we work hard and enjoy it
Clear chance togrow your career as we scale

Additional Info
Must havefull Australian working rights
Driver’s licence required
Hybrid working environment
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📌 Account Manager – Now Book It Melbourne
🏢 Now Book It
📍 Melbourne