Job Description
POSITION TITLE: School Fee Support Officer
RESPONSIBLE TO: Director of Business and Operations
EMPLOYMENT: Fixed-term (3 months) Part time (5 hours per day, 3 days per week. Specific working days are negotiable)
ABOUT THE ROLE
The School Fee Support Officer is responsible for debtor management and collections, supports the accounts' receivable function when required, and contributes to process improvement initiatives.
KEY RESPONSIBILITIES
Manage and monitor debtor balances for families
Follow up outstanding fees and overdue payments in a timely and professional manner
Negotiate and establish payment plans with families, and monitor ongoing compliance with agreed arrangements
Identify and support families experiencing financial hardship, referring to appropriate assistance options or escalating to the Finance Manager where required
Respond to fee-related enquiries and resolve billing queries or disputes promptly and courteously
Work closely with the Accountant to assist with the preparation of fee statements
Provide receipting support as required
Maintain accurate records of collection activity, payment arrangements and correspondence
Prepare regular reporting on debtor status, aged balances and collection outcomes for the Finance Manager




Assist with the implementation of process improvement initiatives within the Accounts Receivable function
Provide occasional backup support for the wider accounts receivable function
Other duties as required by the Headmaster or their delegate.
KNOWLEDGE, SKILLS AND EXPERIENCE
Demonstrated experience in collections and accounts receivable, ideally within an education environment
Sound understanding of debtor management practices
Proficiency in Microsoft Word and Excel
Excellent written and verbal communication skills, with the ability to negotiate effectively
Strong administrative skills with high attention to detail
Ability to maintain a high level of confidentiality
Demonstrated ability to manage competing priorities and meet deadlines
Must maintain (or be willing to obtain) and provide the School with the evidence of a current Working with Children Check
Must maintain and provide the School with the evidence of current First Aid and CPR qualifications (teachers)
Adhere to all school policies, procedures, and codes of conduct
Follow instructions from the Headmaster or their delegate in a timely and professional manner
QUALIFICATIONS
A degree or certification in Finance or Economics would be well regarded

📌 School Fee Support Officer (Part-Time) (New South Wales)
🏢 Sydney Grammar School
📍 New South Wales