5 weeks' annual leave + 17.5% leave loading
6 months paid parental leave
About the role
As a Service Contact Centre Consultant, you will play a key role in delivering exceptional customer service and support to our members. Your primary responsibility will be to engage with members through various communication channels, including phone calls, emails, and chat, to address their inquiries, resolve issues, and ensure a positive member experience.
Key Responsibilities:
Member Relationship Management:
Build and maintain strong, positive relationships with our members. Act as a trusted advisor by providing guidance on insurance options, coverage details, and policy inquiries.
Member Service Excellence
: Deliver outstanding member service through various channels, including phone, email, and in-person interactions. Assist members in resolving inquiries, claims, and concerns promptly and professionally.
Product Knowledge:
Stay informed about the latest trends and updates in the health insurance industry. Demonstrate a deep understanding of our products and services to educate members and make informed recommendations.
Sales Expertise:
Drive current growth by effectively promoting and selling health insurance products to potential members.



Utilise your persuasive communication skills to tailor solutions that meet individual member needs.
Cross-functional Collaboration:
Work closely with internal teams to ensure a seamless member experience. Collaborate with colleagues to address member needs efficiently and effectively
Skills & experience
Exceptional customer service and communication skills
Highly organized and detail oriented
Demonstrate empathy and show initiative
Competent in Microsoft Office applications, with capability and willingness to learn new systems
6 month paid parental leave
5 weeks annual leave + 17.5% leave loading
Staff discount on health insurance
Modern office environment
Wellbeing Day leave
About us
Westfund is changing the way Australians see private health insurance. We helped to found the industry way back in **** and have since grown to become one of the leading not-for-profit private health insurers in the country. Today, we have over 200 employees and locations across NSW and Queensland. We are one of the fastest-growing health insurers in the country, with over 110,000 people trusting us to manage their health.
We've got big ideas for the future and are looking for talented and driven people that can help us achieve them.
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📌 Service Contact Centre Consultant (New South Wales)
🏢 Westfund Health Insurance
📍 New South Wales