9h ago , from Auto & General Holdings Pty Ltd
The Claims Support Consultant plays a crucial role in ensuring that claims support activities are undertaken in a timely, effective and accurate manner to ensure that claims processing can occur efficiently. Ensuring all necessary information and documentation is readily available when needed will support smooth communication and efficient decision making.
Triaging of files to the various recoveries and settlements teams, to achieve best cost and service outcomes
Various administration tasks such as processing payments, updating claims information, processing inbound emails, calls and documents
Support with outsourcing to service providers such as Tapanda, Merc Agents, Legal panel etc
Co-ordinating F&R; (fair and reasonable)



assessments and undertaking follow up action
Loading of POLs to support Settlements claims consultants in management of their claims
Review of 180 day no contact claims to ensure operational rhythms are maintained
Working with internal stakeholders to assist the department in managing administrative work associated with claims to achieve best cost and service outcomes
To follow settlement methodology ensuring company procedures and relevant legislation is adhered to
Application of Insurance Contracts Act, Code of Practice and other regulatory authorities
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📌 Claims Support Consultant (Queensland)
🏢 Auto & General
📍 Queensland