Job Description
n
Longitude
opened its doors for business in **** and quickly built a reputation as one of Australia's leading strata insurance specialist underwriting agencies.
n
Longitude is a young, dynamic specialist strata insurance underwriting agency that deals exclusively with brokers. Our market leading products and services deliver a unique level of protection in strata that is unmatched.
n
Our distinct offer in combination with our innovative approach make Longitude one of the most respected and desired companies to work for. Our staff are hand-picked to ensure we remain 100% customer focused, friendly and adaptable. We pride ourselves as a forward thinking and responsive business that operates under a team-based culture which allows individuals to flourish.
n
Reporting to the National Claims Manager, the Senior Claims Consultant plays a pivotal role in assisting the team leader in team leadership, coaching, and mentoring while simultaneously managing a compact portfolio of claims. The responsibilities extend to fulfilling senior duties, including complaints and dispute handling, payment authorisations, and conducting quality reviews for referrals to the Insurer.
n
Additionally, the role will serve as a subject matter expert for projects aimed at augmenting the overall efficiency and effectiveness of our claims operation.
Key Responsibilities in the position would see you: n
n
Managing complex claims comprehensively, ensuring productive handling from initiation to resolution while adhering to established policies and regulations.
n
Managing complains and disputes in a professional manner.
n
Evaluating claim complexities, utilising advanced technical knowledge to resolve issues and determine suitable settlements, while maintaining compliance with policies and legal standards.
n
Collaborating with external stakeholders such as policyholders, legal representatives, experts,



and service providers to conduct thorough claim evaluations and ensure comprehensive resolutions.
n
Identifying and addressing training needs within the claims team and mentor junior team members.
n
Completion thorough reviews of referrals before submission to the insurer.
n
Leading or actively participating in claims projects aimed at improving operational efficiencies.
n
Supporting the Team Leader in day-to-day claims duties, including team management in their absence.
n
What experiences & competencies do you bring that we would like to see? n
n
Effectively managing claims of varying complexities with in-depth expertise.
n
Understanding and application of relevant legislation.
n
Dispute resolution and complaints handling.
n
Training, coaching, and mentoring staff.
n
Ability to work under pressure and meet deadlines.
n
Exceptional verbal and written communication skills.
n
Advanced analytical and problem-solving capability.
n
Strong commercial negotiation and stakeholder management skills.
n
We are looking for someone who brings the following personal attributes: n
n
Passionate about the business and highly motivated
n
Responds positively to change
n
Excellent listening and communication skills
n
Maintains high standards of performance
n
Strong planning and time-management skills
n
Excellent team player
n
n
We offer a competitive salary and benefits package, with potential for growth and a fantastic team & working environment.
n
Any offer of employment is dependent upon the satisfactory completion of background checks by AUB Group or by an external third-party on our behalf.
n
Austagencies and AUB Group welcome all people regardless of ethnicity, faith, sexual orientation, and gender identity, and we are dedicated to providing a workplace environment that supports and values diversity, inclusion and equality.
n
#J-*****-Ljbffr

📌 Senior Claims Consultant (Sydney)
🏢 Longitude Insurance
📍 Sydney