This role will require work outside standard business hours during peak operational periods to meet business requirements.
Key responsibilities
The role manages and maintains key Helpdesk systems, including Salesforce CRM, Power BI and Asana, and supports activities such as data imports, updates to school and stakeholder records, system configuration, data quality assurance, workflow tracking and operational reporting.
The role analyzes Helpdesk and program data to produce reports, dashboards and insights that support planning, resourcing, escalation processes, service improvement and decision-making during key assessment periods.
The role also acts as a subject matter expert for Helpdesk data and technical systems, providing guidance, training and support to colleagues.




The role requires a proactive problem-solving approach, confidence working with systems and reporting tools, and the ability to explain technical or data-related information clearly to colleagues and stakeholders with varying levels of system knowledge.
What you need
Qualifications and Experience.
Essential: experience in a helpdesk or technical support role, preferably in a high-volume, service-oriented environment.
Desirable: Demonstrated experience supporting business systems, reporting tools and data processes in a high-volume operational service delivery workplace is required.
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📌 Technology Adviser (Melbourne)
🏢 Department Of Education
📍 Melbourne