Job Description
Public Sector People are currently partnering with a large local government organisation to recruit experienced Service Desk Analysts for an initial 3-month contract.
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This is a hands-on Level 1 support role within a busy ICT environment, supporting a large and diverse user base across desktop, mobile and network environments.
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About the Role
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Working as part of the Service Desk team you will be responsible for providing responsive IT support to users across multiple locations. You'll manage a high volume of incidents and service requests while ensuring tickets are resolved or escalated within agreed SLA timeframes.
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Key Details
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Location: Logan Region
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Rate: $***** per hour + super
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Contract: Initial 3-month contract
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Hours: Full-time, 38 hours per week
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Roster: Monday to Friday, between 8:00am and 5:00pm
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Start: ASAP
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Key Responsibilities
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Provide Level 1 IT support across desktop, laptop, mobile and network environments
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Troubleshoot and resolve incidents and service requests within SLA timeframes
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Provide support via phone, remote access and face-to-face channels
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Log, manage and update incidents and requests through ITSM systems
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Assist with hardware deployments, upgrades and asset management
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Maintain accurate asset, ticket and CMDB records
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Support users across Microsoft Windows, Microsoft 365, Azure AD and Intune environments
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Communicate effectively with users during incidents, outages and planned maintenance
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Contribute to knowledge base documentation and ongoing process improvements
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About You
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Approximately 5 years' experience within Service Desk, Help Desk or IT Support environments
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Strong troubleshooting skills across Microsoft technologies
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Experience supporting Windows, Microsoft 365, Azure AD and Intune
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Experience supporting desktops, laptops, mobile devices and peripherals
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Strong experience using ITSM or ticketing systems, with Halo ITSM experience highly regarded
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Demonstrated ability to manage high ticket volumes in a fast-paced environment
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Strong communication and customer service skills necessary
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ITIL certification or similar is highly regarded
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Immediate or short-notice availability
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What's on Offer
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Initial 3-month contract with a large local government organisation
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Full-time hours
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Exposure to a large and complex ICT workplace
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Modern Microsoft technology stack
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Opportunity to join a busy and established Service Desk team
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** Due to a high expected response, only shortlisted candidates will be contacted **

📌 Service Desk Analyst (Queensland)
🏢 Public Sector People
📍 Queensland