Job Description
The purpose of the Administration Support – Front Reception is to deliver a professional first point of contact for the College and is responsible for providing administrative services across a broad range of activities to staff, students and parents, ensuring efficient operation of day-to-day activities.
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Skills Required
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Interpersonal skills and customer service are a priority
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Good knowledge of Microsoft Office programs and advanced computer skills are required
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Ability to develop a wide range of skills consistent with the administrative tasks being carried out within the office environment
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Ability to prioritise work under pressure, problem solve and manage workload
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Ability to assist with the organisation of bookings and events
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Must maintain confidentiality
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Ability to work as part of a team
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Must be well presented, trustworthy, confident and act in a professional and positive manner
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Key Tasks
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Administration Support
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Front reception counter – answering phone, responding to all queries
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Passtab – including management of sign-in process and quickpins
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Photocopying, scanning, filing, emailing, laminating and faxing of documents
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SIMs – including student timetables, GPA reports, absences, activities
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Maintain keys and key register/FOB
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Updating of staff training register
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Ensure that all student enrolment packs and staff induction packs are compiled and up to date
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Verification of enrolment and centrelink letters
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Sort outgoing and incoming mail and deliver mail and messages to staff pigeon holes promptly
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Mail-outs – organising labels and distribution of various correspondence
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Processing of lunch and student session passes and ID cards
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Assist with hire of College facilities
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Assist in office administration duties including cash handling and EFTPOS transactions
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Setting up and taking of bookings for events
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Liaise with staff, school councillors, students, parents, service providers and Government Departments
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Perform other duties as directed by Business Manager and Office Manager
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All administration duties for the entirety of the Wodonga Network's bus scheduling, including issuing passes, issue resolution and dissemination of information to all relevant parties
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Coordination of chartered bus services, working with a high level of communication, and interpersonal skills with an ability to interact constructively and collaboratively with all staff, parents, students, external bus providers, and departmental staff
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Monitoring of daily bus routes including following up to understand exceptions i.e wrong stops, route deviations, delays, travel without pass etc
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Providing emergency management assistance in the event of road closure/natural disaster
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Processing new bus enrolments and allocating new students
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Distribute information to families and client schools about SBP services running in the area
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Key Selection Criteria
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SC1 Demonstrated capacity to perform duties consistent with established guidelines and frameworks, including coordinating and supporting others in respect to specific work functions relevant to the role.
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SC2Demonstrated capacity to work and collaborate with others in a team setting.
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SC3Demonstrated capacity to communicate effectively in a team environment, including high level oral and written communication skills.
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SC4 Possess the technicalknowledge and expertise relevant to the position.
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SC5 Demonstrated capacity to provide advice and support to management and other school staff in respect to the work area.
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SC6 A commitment to professional learning and growthfor both self and others.

📌 Administration Support/Bus Liaison Officer (Victoria)
🏢 Wodonga Senior Secondary College
📍 Victoria