Job Description
The Medical Receptionist is responsible for providing professional, friendly and efficient front-of-house and administrative support to patients, doctors, nurses and the wider clinical team. The role requires a high level of confidentiality, organisation and attention to detail within a busy medical practice.
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Medical Receptionist
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Position Overview
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The Medical Receptionist is responsible for providing professional, friendly and efficient front-of-house and administrative support to patients, doctors, nurses and the wider clinical team. The role requires a high level of confidentiality, organisation and attention to detail within a busy medical practice.
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Key Responsibilities
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Greet patients and provide professional and welcoming customer service.
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Answer and manage incoming telephone calls and enquiries.
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Schedule, reschedule and manage patient appointments accurately.
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Manage patient check-in and check-out processes.
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Process payments, Medicare claims and other billing requirements.
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Maintain accurate and up-to-date patient information.
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Process referrals, correspondence, forms and medical documentation.
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Manage incoming and outgoing correspondence, including electronic communications.
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Liaise professionally with doctors, nurses, allied health professionals and external providers.
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Maintain patient confidentiality and comply with privacy requirements.
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Assist with scanning,



filing and uploading medical documentation.
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Monitor and maintain reception and waiting areas to ensure they are clean and presentable.
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Assist with general administrative duties and clinic operations as required.
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Follow clinic policies, procedures and workplace health and safety requirements.
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Provide support to the Practice Manager and clinical team as required.
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Essential Skills and Experience
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Previous medical reception or healthcare administration experience preferred.
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Excellent communication and interpersonal skills.
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Robust computer and administrative skills.
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High level of accuracy and attention to detail.
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Ability to maintain confidentiality and handle sensitive information appropriately.
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Ability to work calmly and professionally in a busy environment.
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Strong organisational and time-management skills.
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Ability to work effectively both independently and as part of a team.
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Professional and compassionate approach to patient care.
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Personal Attributes
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The successful applicant will be:
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Friendly, approachable and patient-focused.
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Reliable and punctual.
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Professional and well presented.
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Organised and able to prioritise competing tasks.
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Adaptable and willing to learn new systems and processes.
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A positive team member who contributes to a supportive workplace culture.
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📌 Medical Receptionist (Queensland)
🏢 Chinchilla Medical Practice
📍 Queensland