Job Description
Now Hiring: Customer Service Representative
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Join Our Team!
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Position Title: Customer Service Representative
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Location: Eastern Creek, NSW
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Reporting To: Customer Service Manager
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About the Role
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We are seeking a motivated and customer-focused Customer Service Representative to join our team. This role is responsible for providing exceptional service to customers, managing enquiries, processing orders, and ensuring a positive customer experience from initial contact through to resolution. This is a full time in-office position based in Eastern Creek, NSW, requiring employees to attend the office Monday to Friday - 8.30am to 5.00pm.
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Key Responsibilities
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Respond to customer enquiries via phone, email, and online platforms.
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Process customer orders accurately and efficiently.
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Resolve customer complaints and issues in a professional and timely manner.
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Maintain accurate customer records and documentation.
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Liaise with internal departments including Sales Representatives, Product Managers, Warehouse and Accounts.
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Monitor order status and provide updates to customers.
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Assist with administrative tasks and reporting as required.
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Identify opportunities to improve customer satisfaction and business processes.
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Ensure compliance with company policies and procedures.
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Skills and Experience
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Essential
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Previous experience in a customer service from office or retail role.
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Excellent verbal and written communication skills.
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Strong attention to detail and organisational skills.
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Proficiency in Microsoft Office Suite (Outlook, Word, Excel).
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Ability to work effectively in a fast-paced environment.
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Strong problem-solving and conflict-resolution skills.
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Desirable
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Customer service qualification or relevant business studies.
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Knowledge of both Motorcycles and Bicycles, especially parts and accessories.
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Personal Attributes
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Positive and professional attitude.
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Team player with a willingness to support colleagues.
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Reliable, punctual, and accountable.
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Customer-focused with a commitment to delivering outstanding service.
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Ability to remain calm under pressure.
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What We Offer
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Competitive remuneration package.
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Supportive and collaborative team environment.
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Opportunities for training and career development.
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Employee recognition and reward programs.
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Stable and growing business with long-term career opportunities.
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Location: Eastern Creek, NSW
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Great service starts with great people—join us today!

📌 Customer Service Officer (New South Wales)
🏢 Cassons
📍 New South Wales