Job Description
Harmony Auto is an international dealership group specialising in the premium and luxury automotive sector. Since establishing a global strategic partnership with BYD in ****, we have been responsible for the brand's channel development and operations across multiple overseas markets.
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With multiple dealerships across Melbourne and continued expansion, we are focused on delivering a seamless, professional, and customer‐centric ownership experience.
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About the Role
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As a Vehicle Delivery Coordinator, you will be responsible for managing the end-to-end delivery process from vehicle readiness to customer handover. This role is ideal for someone who is detail-oriented, organised, and enjoys working closely with customers and internal teams.
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Key Responsibilities
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Vehicle Preparation & Delivery
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Conduct final vehicle inspections prior to customer delivery.
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Ensure vehicles are cleaned, charged, fuelled (where applicable), and presented to the highest standard.
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Verify all accessories and customer requests have been completed before handover.
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Coordinate with the PDI, workshop and detailing teams to ensure delivery readiness.
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Customer Vehicle Handover
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Welcome customers and provide a professional vehicle delivery experience.
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Explain vehicle features, controls and technology during delivery.
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Demonstrate key vehicle functions, safety features and infotainment systems.
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Assist customers with setting up vehicle connectivity, mobile applications and driver profiles.
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Answer customer questions and ensure they are confident operating their new vehicle.
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Delivery Support
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Confirm all delivery documentation has been completed prior to handover.
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Collect customer acknowledgements and required delivery documentation.
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Coordinate with Sales Consultants and Delivery Booking Coordinators to ensure deliveries run on schedule.
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Report any delivery issues or vehicle concerns to the relevant departments.
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Customer Experience
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Deliver an exceptional customer experience that reflects Harmony Auto's service standards.
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Maintain a professional appearance and positive attitude at all times.
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Follow up where required to ensure customer satisfaction after delivery.
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Administration & Compliance
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Update delivery records within the dealership management system.
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Ensure all delivery activities comply with company policies and manufacturer requirements.
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About You
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Strong customer service and communication skills
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Highly organised with robust attention to detail
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Comfortable using systems, spreadsheets and dealership software
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Able to manage multiple deliveries in a fast-paced environment
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Holds a current Australian driver's licence
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Dealership or automotive experience preferred but not essential
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Why Join BYD with Harmony Auto
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Stable full-time position with long-term growth opportunities
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Join a rapidly growing EV brand at the forefront of Australia's automotive transformation
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Supportive team environment with structured processes
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Opportunity to grow within sales, operations or customer experience pathways
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📌 Vehicle Delivery Specialist (Victoria)
🏢 Harmony Auto
📍 Victoria