Apple Retail Sales & Service Support
Beyond The Box | Essendon, Melbourne VIC
About Us
Beyond the Box is a family-owned and operated Apple Authorised Service Provider and Reseller based in Essendon. We've been part of the local community for over 25 years, and we're proud of the warm, welcoming environment we've built — for our customers and our team.
About the Role
Do you light up when someone finally understands how to use their new iPhone? Do you get a quiet thrill out of solving a tricky tech problem and seeing a customer walk out relieved and smiling?
If that sounds like you, we'd love to meet you.
This is a full-time customer-facing role at the heart of our store — a varied, energetic position where no two days look the same. One moment you might be booking in a repair, the next helping someone choose their first MacBook, and somewhere in between explaining iCloud in a way that actually makes sense.
What You'll Be Doing
Welcoming customers and genuinely understanding what they need
Booking and supporting service and repair jobs
Helping customers find the right Apple product for their life — Mac, iPad, iPhone and beyond
Translating tech into plain English with patience and warmth
Building real relationships that bring customers back again and again




Working collaboratively with the team to make every visit a outstanding one
What We're Looking For
You don't need to be an engineer — but you do need to love Apple products and love people in equal measure.
A genuine passion for Apple and the Apple ecosystem
The ability to make people feel comfortable and understood
Solid communication skills — warm, clear, and authentic
Good organisational skills and the ability to juggle a busy floor
Confidence to work independently while being a great team contributor
The ability to explain technical concepts in simple, friendly language
Australian citizen or right to work in Australia
Based within a reasonable commute of Essendon
Experience in retail or customer service is a plus, but attitude and enthusiasm will always win out.
Why You'll Love It Here
Your weekends are yours — no Saturday, Sunday, or public holiday shifts
A friendly, family-feel team environment
Work with products you're genuinely proud to talk about
Real variety every single day — never just standing behind a counter
Be part of a local business that genuinely cares about its people and its community
#J-*****-Ljbffr

📌 Apple Retail Sales & Service Support (Melbourne)
🏢 Beyond The Box
📍 Melbourne