Job Description
Location: Orange, NSW
n Contract: till 30/11/2026 with possible extension
n Pay Rate: $***** per hour + superannuation
n Roster: 6 days on, 1 day off
n Hours: 8:00am to 6:00pm, including a 30-minute lunch break
n Positions Available: 20
n Extension: Possible extension beyond 30 November ****
n
Hotline Crew
n
Location: Orange, NSW
n Contract: till 30/11/2026 with possible extension
n Pay Rate: $***** per hour + superannuation
n Roster: 6 days on, 1 day off
n Hours: 8:00am to 6:00pm, including a 30-minute lunch break
n Positions Available: 20
n Extension: Possible extension beyond 30 November ****
n
About the Role
n
We are currently seeking 20 Hotline Crew members to join a public information response team based in Orange, NSW.
n
This is an office-based role supporting a community hotline. You will be responsible for responding to enquiries from members of the public, providing accurate information, recording conversations and actions, maintaining high-quality data and escalating issues where required.
n
This opportunity will suit candidates with experience in customer service, contact centres, community engagement, public information or similar high-volume environments who can remain professional and composed in a fast-paced setting.
n
Key Responsibilities
n
n
Respond professionally to enquiries from members of the community.
n
Maintain current knowledge of hotline scripts, procedures and response information.
n
Accurately record conversations, enquiries and actions taken.
n
Enter accurate and timely information into response management systems and hotline event logs.
n
Identify and elevate issues that may impact response activities.
n
Report WHS incidents and other safety concerns promptly.
n
Provide accurate and consistent public information in line with government communication requirements.
n
Manage challenging or sensitive interactions professionally.
n




Apply conflict resolution and negotiation skills when dealing with difficult enquiries.
n
Maintain confidentiality and accuracy when handling community information.
n
Complete case notes, data entry and administrative follow-up activities.
n
Report progress, issues and outcomes to the Hotline Team Leader.
n
n
What We're Looking For
n
To be successful, you will have:
n
n
Previous experience in customer service, contact centre, community engagement, public information or a similar environment.
n
Knowledge of NSW agriculture, agricultural industries and relevant stakeholders.
n
Strong verbal and written communication skills.
n
Excellent interpersonal and active listening skills.
n
Demonstrated ability to manage conflict and negotiate appropriate outcomes.
n
Ability to remain calm and professional when dealing with challenging members of the public.
n
Strong attention to detail and accurate data entry capability.
n
Ability to quickly learn new systems, scripts and processes.
n
Confidence working in a high-pressure and rapidly changing environment.
n
Ability to follow established government communication policies and procedures.
n
Strong computer literacy and administrative skills.
n
n
Working Hours & Roster
n
n
6 days on, 1 day off roster.
n
Rostered day off may fall on any day of the week.
n
Standard working hours are 8:0am to 6:0pm.
n
Hotline operating hours are 8:0am to 5:0pm.
n
The additional hour is allocated to case notes, data entry and administrative follow-up.
n
57 hours per week, including 2.5 hours of weekday overtime plus weekend overtime.
n
n
What You Can Expect
n
n
Temporary contract till30 November **** with possible extension
n
$***** per hour + superannuation.
n
Full time, office-based work in Orange, NSW.
n
20 positions available.
n
Laptop supplied and configured for successful candidates.
n
Comprehensive training and support provided during onboarding.
n
Opportunity to contribute to an important public information and community response function.
n

📌 Hotline Crew (Orange)
🏢 Indigeco
📍 Orange